Customer Order Fulfillment Specialist

Job Title Customer Order Fulfillment Specialist Location 1200 Anderson Corner Rd, Parma, ID 83660 Contact Email: View email address on click.appcast.io | Phone: View phone number on click.appcast.io Schedule 8:00 AM - 5:00 PM, 1 hour lunch, Monday-Friday. Hybrid: 3 days onsite / 2 days remote. Education High School Diploma required with minimum 4 years' experience in customer service. Bachelor's Degree or some college preferred. Experience Minimum of 4 years in customer service or order management. Experience working in cross-functional/global environments. Knowledge & Skills Experience with ERP systems (SAP S/4HANA preferred). Order management, customer master data, billing/invoicing processes. Microsoft Excel (pivot tables, data analysis). CRM tools (Salesforce). Reporting tools (Power BI is a plus). Service level agreements (SLAs) and KPIs. Ability To Ensure data accuracy and compliance with company policies. Influence without direct authority. Work closely with Sales, Supply Chain, Finance, and Logistics. Excellent verbal and written communication. Manage difficult customer conversations professionally. Stakeholder management across regions/functions. Responsibilities Support domestic and/or international sales operations through effective coordination and management of core Order-to-Invoice processes. Coordinate inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management. Communicate proactively with customers, sales network, and internal stakeholders to ensure seamless process execution and high customer satisfaction. Manage full Order-to-Invoice lifecycle for customer orders with ERP systems (SAP, Salesforce, M3, etc.). Independently manage assigned accounts through direct interaction with customers and sales team members. Coordinate bookings, confirm orders, input data into ERP, allocate appropriate batches, and ensure on-time delivery. Maintain collaborative relationships with internal and external customers, providing administrative support to Sales Managers & Account Managers. Act as focal point for resolving order-related challenges, including working with sales to find suitable substitutions. Communicate with stakeholders regarding processes, delays, inventory, and shipping. Evaluate and manage customer complaints per procedures and register claims. Occasionally visit customers and attend relevant meetings to meet/exceed expectations. #J-18808-Ljbffr Stefanini Group