Data Programmer Specialist

Essential Duties and Responsibilities: The objective of this position is

to successfully engage the Data Processing team and software

applications in order to process inbound customer data files without

errors. The position is also responsible for analyzing workflow,

improvement opportunities, departmental compliance, and data security.

This candidate will lead the technical group in project management,

training, documentation and provide mentoring to team members as needed.

Responsibilities Receive and review inbound work orders from Sales and

Account Management's Midnight software Partner with the team in helping

to schedule work orders with the department Process data files which are

supplied by customers via email, SFTP or other means Trouble shooting

issues which arise when processing customer data - particularly those

which are not routine Establish analytics/key metrics within the

Department which indicate the ongoing successes and opportunities for

cost savings, job quality, processing time and efficiency Interface with

vendors involved in technology implementation or ongoing maintenance in

order to successfully install solutions in the department Regularly

engage in customer meetings/calls in order to clarify data requirements,

timelines, or other items essential to quality processing of client data

into the Production floor To ensure profitability, this position will

also assist with budgeting of data processing time and costs. Upon

observation of data flowing thru the production floor, this individual

may draw patterns from this information in order to help the Production

Floor or our customers to process jobs more efficiently Serve as

specialist on the Mail.dat preparation process Ensure that all data

files and related privacy information from within JLS as well as from

JLS customers and vendors is treated securely as required by SOC II Type

II and HIPAA controls Other duties performed as required by Management

Requirements: Ability to develop a working knowledge of the Mailing

Services production departments and the downstream workflow from Data

Processing Detail oriented, analytical thinking Strong problem

identification and objection resolution ability Customer service

aptitude in difficult customer circumstances (i.e. collections)

Excellent listening, verbal and written communication skills

Self-motivated with high energy and drive to succeed; willing to step

into other roles to learn and advance Ability to embrace change and

learn quickly Ability to understand requirements of mailing from the US

Postal Services Potential growth in people leadership Education and/or

Work Experience: Bachelor's Degree or equivalent related work

experience Print and Mail Industry experience is strongly preferred but

Not Required Excellent Verbal And Written Communication Skills,

including ability to effectively communicate with internal and external

customers Previous computer proficiency in most major Microsoft

applications such as Outlook and the MS Office suite Computer skills, in

particular - Word and Excel, Access also helpful Experience with order

management software and knowledge of data processing applications -

e.g., Racami, Planet Press, BCC - which are core to the processing of

customer data files Must be able to work under pressure and meet

deadlines, while maintaining a positive attitude and providing exemplary

service to employees and customers Ability to work independently and to

carry out assignments to completion within parameters of instructions

given, prescribed routines, and standard accepted practices Minimum 5-7

years of relevant work experience with progressive responsibility

helpful