Manager - Special Investigations Unit

Special Investigations Unit ManagerLead the day-to-day operations of a Special Investigations Unit, overseeing investigators and driving effective fraud detection and investigation efforts. This role manages complex and high-risk cases, ensures compliance with legal and regulatory standards, and partners with internal teams and external agencies to prevent, detect, and resolve insurance fraud.This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training, and corporate events.Responsibilities & QualificationsLead the Fight Against Fraud — SIU ManagerAre you ready to take on complex fraud challenges and lead a high-impact team at the forefront of insurance integrity? We're looking for a strategic, hands-on Special Investigations Unit (SIU) Manager to drive excellence in fraud detection, investigation, and prevention.In this role, you won't just manage operations—you'll shape how fraud is identified, investigated, and resolved across the organization. You'll lead a team of skilled investigators, partner with cross-functional stakeholders, and play a key role in protecting our business and customers from evolving fraud risks.What You'll Do:Oversee the day-to-day operations of the SIU, ensuring consistent investigative standards and best practices.Guide investigators through complex, high-exposure, and multi-jurisdictional fraud cases, including organized fraud activity.Review and approve critical investigative actions, referrals, and outcomes.Own the SIU talent strategy: hiring, coaching, development, succession planning, and performance management.Mentor investigators and supervisors, fostering a culture of accountability, growth, and excellence.Deliver investigative training and promote fraud awareness across the enterprise.Ensure all investigations are thorough, defensible, and compliant with legal and regulatory requirements.Maintain adherence to state insurance fraud statutes, reporting obligations, and regulatory expectations.Support audits, regulatory exams, and external inquiries related to SIU operations.Serve as a key liaison with law enforcement, fraud bureaus, and industry organizations.Partner with Claims, Legal, Compliance, and Analytics teams to strengthen fraud detection and prevention strategies.Contribute to fraud analytics initiatives, tools, and reporting enhancements.Monitor SIU metrics such as referrals, cycle times, and outcomes to identify trends and opportunities.Manage vendor relationships and investigative technologies to optimize performance.Lead initiatives that enhance fraud prevention and operational effectiveness.What You Bring:Experience:7+ years in insurance investigations, fraud detection, or SIU operations3+ years in a leadership rolePrior law enforcement experience is a plusExpertise:Strong knowledge of P&C claims, fraud typologies, and investigative practicesFamiliarity with fraud analytics tools, case management systems, and regulatory frameworksAbility to manage complex investigations and make sound, defensible decisionsLeadership:Proven ability to lead, develop, and inspire high-performing teamsStrong communication skills with the ability to influence senior stakeholdersEducation & Certifications:Bachelor's degree in Criminal Justice, Business, Risk Management, Analytics, or related fieldAt least one professional certification required (CIFI, CFE, FCLS, FCLA), with multiple certifications preferredInsurance or claims-related designations are a plusFormal investigative or law enforcement training nice to haveWhy This Role Matters:Fraud is constantly evolving—and so are we. In this role, you'll have the opportunity to shape strategy, influence enterprise-wide decisions, and make a measurable impact. Your leadership will directly strengthen our ability to detect fraud, protect our customers, and uphold trust.Ready to lead with purpose? Apply today and help us stay one step ahead of fraud.Salary StatementThe salary range for this position is $110,000-$150,000. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.BenefitsWest Bend offers a comprehensive benefit plan including but not limited to:Medical & Prescription InsuranceHealth Savings AccountDental InsuranceVision InsuranceShort and Long Term DisabilityFlexible Spending AccountsLife and Accidental Death & DisabilityAccident and Critical Illness InsuranceEmployee Assistance Program401(k) Plan with Company MatchPet InsurancePaid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidatesBonus eligible based on performanceWest Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.EEOWest Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.