Clinical Care Coordinator

Clinical Care Coordinator

This role will be supporting both Raleigh and Charlotte clinics, but based out of Raleigh, NC clinic on a daily basis. As a key member of the interdisciplinary clinic team, the Clinical Care Coordinator (CCC) plays an essential role in supporting members' daily experiences and sense of belonging at Amae Health. You'll help create a warm, engaging environment by facilitating group activities, wellness programming that encourage connection and growth. Working closely with our clinicians and staff, you'll share insights and contribute to a collaborative approach to member care. In addition to member engagement, you'll support clinic operations by managing communications, maintaining accurate records, and assisting with daily workflows. This is a hands-on, growth-oriented role, ideal for someone passionate about mental health, eager to learn, and excited to make a meaningful impact in their community.

What You Will Work On:

• Member Engagement & Support Facilitate groups, arts and crafts, and recreational activities to enhance the member experience at Amae Health. Encourage positive social interactions and engagement in daily programming.
• Clinic & Operational Support Welcome members to the clinic, manage communications via phone and email, and assist with scheduling and member record updates to support smooth daily operations.
• Team Collaboration Collaborate with the interdisciplinary care team—including psychiatrists, therapists, dietitians, and primary care providers—to share observations and support coordinated member care. Participate in team meetings and contribute to discussions about member engagement.
• Member Advocacy & Resource Connection Identify members' ongoing needs and help connect them with community resources and supports that promote wellness.
• Growth & Development Contribute to projects that support clinic growth and ongoing member success. Participate in training and supervision to build skills in mental health support, community resources, and member engagement.

About You:

You're a people-person who enjoys creating meaningful connections and helping others feel supported. Organized and proactive, you bring positive energy to member activities and thrive in a collaborative, fast-paced environment. You enjoy being part of a multidisciplinary team and contributing ideas that help members and teammates succeed. Curious and eager to learn, you welcome feedback and are motivated to grow your skills in mental health support and community resources. Most of all, you lead with empathy and keep members at the heart of everything you do. If you're excited to help shape a new clinic and make a lasting impact in your community, we'd love to hear from you!

What You'll have:

• Enrolled or recently graduated in a degree program related to mental health, such as pre-med, psychology, social work, or nursing
• Interest in mental health and desire to work with members with Severe Mental Illness
• Strong interpersonal skills and ability to work in a team environment
• Detail-oriented and organized
• Comfortable working either one-on-one or in group settings, must possess excellent interpersonal skills and be able to adapt to changing situations
• Willingness to collaborate with others
• Well-organized and some experience planning and designing events and activities
• Basic computer skills are required
• The candidate should possess a holistic perspective of "health." Clinical Care Coordinators will demonstrate the ability to work effectively in a wide range of settings with people from diverse backgrounds, including members and co-workers

What We're Building

Most healthcare companies ask you to optimize an existing system. We're building one that has never existed.

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define what real outcomes look like in SMI—stability, functional improvement, and hospitalizations avoided.
• A health-system partnership model proving coordinated SMI care can work at scale.

If you want to maintain the status quo, this isn't the place. If you want to build what doesn't exist yet—and change how an entire population receives care—keep reading.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $18.00 per hour. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.

What We Value

• We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.
• We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.
• We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.
• Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.
• We win together and fail together. We own outcomes as a team. We learn fast. We don't do blame.
• We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.