Service Desk Technician - Bilingual Spanish/English (TIER 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
*This position requires candidates to be proficient in English and Spanish*
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - Bilingual Spanish/English (TIER 1) in Downers Grove, IL vacancy

School Speech and Language Pathologist (1.0 FTE): Lakewood Elementary School - 26/27 SY
2026-2027 School Year Full Time (1.0 FTE) School Speech and Language Pathologist... ...Identify and provide appropriate services for children with communication... ...Pathologist endorsement(s) required. Bilingual Preferred (Spanish/English). #J-18808-Ljbffr Community Unit School...
Bilingual
English language skills
Spanish language skills
Full time
Community Unit School District 300
Carpentersville, IL
4 days ago
Technical Support Specialist - Case Management
Benefits Information Shifts Available: 1:30 PM to 10:00 PM - Off Sunday and... ...with Company policies and procedures. Bilingual English/Spanish a plus. Ability to work with computers... .... Assists agency personnel and field technicians with installs and de-installs of EM...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Work at office
Flexible hours
Shift work
The GEO Group Australia Pty Ltd.
Aurora, IL
4 days ago
Monitoring Technical Support Specialist Bilingual Spanish
...proving technological solutions to over 1,000 agencies nationwide and allowing... ...and obtain a suitability determination. Bilingual (English/Spanish) language skills oral and written,... ...Monitoring Operations, Monitoring Customer Service, Training, and other departments as required...
Bilingual
English language skills
Spanish language skills
Full time
Contract work
Live in
Work at office
Flexible hours
The GEO Group, Inc.
Aurora, IL
3 days ago
Bilingual Family Support Case Manager (English/Spanish)
Bethany in Lisle, Illinois is seeking a Bilingual Family Strengthening Case Manager (English/Spanish). This full-time position involves... ...have a Bachelor's degree in Human Services or Social Work and bilingual skills. A sign-on bonus of $1,000 is offered, with various...
Bilingual
English language skills
Spanish language skills
Full time
Relocation package
Bethany
Lisle, IL
3 days ago
Entry-Level Lube Tech
...As an Entry-level Lube Technician, you will help drive the continued... ...preventive maintenance service. You will act as a trusted... ...of time and climb stairs. English/Spanish speaking bilinguals preferred, otherwise... ...contact Human Resources at 1-800-Valvoline or email 1-...
Bilingual
English language skills
Spanish language skills
Full time
Part time
Flexible hours
Afternoon shift
Valvoline
Lisle, IL
4 days ago
Production Supervisor - 2nd Shift
$24 - $31 per hour
...have food manufacturing experience and excel at motivating teams to meet and exceed production goals. Bilingual proficiency in Spanish and English is required. Schedule: 1:30 pm - 10:30 pm Location: On-site inDowner's Grove Pay: $24-31/hr, depending on experience &...
Bilingual
English language skills
Spanish language skills
Shift work
Afternoon shift
The Fresh Factory B.C. Ltd.
Downers Grove, IL
1 day ago
Bilingual Spanish/English Home Care Aide
$18.75 - $21 per hour
...provider of in-home support to seniors. We are currently hiring Bilingual Spanish/English Home Care Aides in your community! Join our team TODAY and... ...and expertise. As a Home Care Aide, you'll work 1-on-1 with your clients inside their homes, and support them...
Bilingual
English language skills
Spanish language skills
Hourly pay
Currently hiring
Flexible hours
Help At Home
Westmont, IL
2 days ago
Manufacturing Team Leader
$25 - $39 per hour
...position FIC America Corp. is a global Tier 1 automotive components manufacturer... ...skills with a professional fluency in English Strong technical and computer skills Must... ...’s Attendance and Punctuality Policy Bilingual English/Spanish is desired but not required Pay Range...
Bilingual
English language skills
Spanish language skills
Temporary work
Flexible hours
Shift work
Afternoon shift
FIC America
Carol Stream, IL
5 days ago
PT Custodian (Flexible Hours)
$17.5 per hour
...Available: Monday – Friday from 5:00 pm – 1:30 am Two (2) PT Position Available... ...- Friday from 5:00 pm - 10:00 pm BILINGUAL SPANISH/ENGLISH REQUIRED Duties of Janitor Position:... ...and maintain interior plants. Service, clean, and disinfect restrooms; restock...
Bilingual
English language skills
Spanish language skills
Monday to Friday
Flexible hours
Shift work
Building Services of America (BSA)
Downers Grove, IL
3 days ago
Registered Nurse - Medical Oncology Clinic
$33.6 - $56.52 per hour
...medications. Knowledge, Skills, and Abilities Port Flush [Required] Bilingual (English/Spanish) [Preferred] Education Associate's of Nursing [Required] Bachelor's of Nursing [Preferred] Work Experience 1+ inpatient oncology, ICU or PCU experience [Preferred] 1+ oncology...
Bilingual
English language skills
Spanish language skills
Work experience placement
Work at office
Local area
AdventHealth
Hinsdale, IL
1 day ago
DOC Joliet Treatment Center Corrections Treatment Officer
$6,199 per month
...Skill Option: None Bilingual Option: None... ...Number of Vacancies: 1 Bargaining Unit... ...their dreams. Our top-tier benefits and great... ...out specialized service delivery programs involving... .../procedures into Spanish for individuals who... ...speak or read English. # Performs other...
Bilingual
English language skills
Spanish language skills
Full time
Contract work
Flexible hours
State of Illinois
Rockdale, IL
2 days ago
DOC Joliet Treatment Center Corrections Treatment Officer
...serve the public. Bilingual skills welcome.... ...Department of Human Services (DHS) Division of Rehabilitation... ...Act, 820 ILCS 112/1 et seq., the State... ...dreams. Our top-tier benefits and great... .../procedures into Spanish for individuals who... ...speak or read English. Performs other duties...
Bilingual
English language skills
Spanish language skills
Permanent employment
Full time
H1b
Flexible hours
Illinois Staffing
Rockdale, IL
3 days ago
Cleaning Supervisor Bilingual
$20 per hour
...0 per hour Schedule: Monday through Friday, 5:00 PM to 1:30 AM Flexibility is required, as occasional coverage outside... ...staff, clients, and management Requirements: Bilingual in English and Spanish Previous experience as a supervisor or team leader Experience...
Bilingual
English language skills
Spanish language skills
Hourly pay
Monday to Friday
Shift work
ServiceMaster Commercial Cleaning Services
Carol Stream, IL
7 days ago
Delivery Person/Customer Service
...conformance to FedEx features of service and provides related... ...to read and speak the English language sufficiently to... ...about the Courier/DOT-1 position! Pay... ...the E-Verify program: E-Verify Notice ( bilingual ) Right to Work Notice ( English ) / ( Spanish )...
Bilingual
English language skills
Spanish language skills
Full time
Federal Express Corporation
Aurora, IL
5 days ago
Recruiting and Onboarding Specialist (Spanish & English)
...and manufacturing experience preferred but not required Bilingual (English/Spanish) BENEFITS Company Paid Short Term and Long-Term Disability... ...(3) Sick days per year Vacation Program, Starting with 1 week first year 401K, non-company matching Exciting social...
Bilingual
English language skills
Spanish language skills
Temporary work
Work at office
Tower Communications Expert, LLC
Willowbrook, IL
14 hours ago
Delivery Person/Customer Service
...conformance to FedEx features of service; Provides coverage for... ...to read and speak the English language sufficiently to... ...Courier/Swing Drvr/DOT-1 position! Pay... ...the E-Verify program: E-Verify Notice ( bilingual ) Right to Work Notice ( English ) / ( Spanish )...
Bilingual
English language skills
Spanish language skills
Full time
Federal Express Corporation
Aurora, IL
5 days ago
Donor Center Technician 1
$16.27 - $21.7 per hour
...facility compliance. Maintain high levels of customer service, donor confidentiality, and positive donor experience.... ...speak, read, write (legibly and accurately), and understand English. Bilingual in Spanish preferred (location specific). Strong customer service...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Work at office
Immediate start
Flexible hours
Shift work
Weekend work
Afternoon shift
Octapharma Plasma
Bridgeview, IL
2 days ago
Patient Service Representative
...seeking a patient‑focused Patient Service Representative (PSR) to support front desk operations in a fast‑paced... ...proactive and dependable work style Bilingual English/Spanish skills are strongly preferred Education... ...performance bonuses up to $1,500 Compensation Competitive...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Work at office
Local area
Trov
Hinsdale, IL
2 days ago
Service / Help Desk / Technical Support
$50k - $65k
A technology service company in Lisle, Illinois, is hiring a Help Desk Technician (Tier 1-2) to support clients through their helpdesk system. This role involves monitoring tickets, ensuring professional communication, and maintaining documentation. Candidates should have...
Lyra Technology Group
Lisle, IL
14 hours ago
Information Technology Help Desk Technical Support
$50k - $65k
...company that invests and operates industry‑leading technology service businesses. Our companies operate independently and retain... ...place in the 2025 “Best Workplaces in Illinois.” Help Desk Technician (Tier 1‑2) We are seeking a Help Desk Technician (Tier 1‑2) for our...
Temporary work
Relocation
Lyra Technology Group
Lisle, IL
14 hours ago
Quality Assurance Supervisor
$25 - $40 per hour
..., and develop QA Technicians. Manage time/attendance... ..., with at least 1 year in a... ...verbal and written English with the ability... ...Preferred Qualification Bilingual in English/Spanish strongly... ...one’s enrollment tier per the following... ...following 6 months of service. Eagle provides...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Temporary work
Part time
Work experience placement
Work at office
Flexible hours
Eagle Flexible Packaging
Batavia, IL
1 day ago
School Psychologist - Onsite - 26/26 School Year
$53 per hour
...School Psychologist endorsement required - Bilingual (English/Spanish) preferred Compensation: Starting... ...delivering high-quality mental health services to schools and network of exceptional... ..., dedicated to delivering top-tier, clinical solutions to PreK-12 schools...
Bilingual
English language skills
Spanish language skills
Full time
Immediate start
Flexible hours
E-Therapy
Elgin, IL
3 days ago
Bilingual Speech Language Pathologist - Onsite - 26/27 School Year
$53 per hour
...Tea m as an Onsite School Bilingual Speech Language Pathologist... ...and PEL required - Bilingual (English-Spanish) required Compensation:... ...speech and language therapy services to PreK-12 schools nationwide... ...dedicated to delivering top-tier, clinical solutions to PreK-...
Bilingual
English language skills
Spanish language skills
Full time
Immediate start
Flexible hours
E-Therapy
Elgin, IL
3 days ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
$19.75 per hour
...Customer Service Specialist Customer Service Specialists work closely... ..., and communicate in English Must be able to read, write... ...comprehend, and communicate in Spanish Must have a valid, unrestricted... ...or GED Have at least one (1) year off experience working...
Bilingual
English language skills
Spanish language skills
Full time
Contract work
For contractors
Work experience placement
Local area
Flexible hours
Afternoon shift
Sherwin-Williams
Westmont, IL
2 days ago
Caseworker (Full Time)
$60 per hour
...IL Area Your Key Responsibilities Provide IEP counseling services and social-emotional support Attend and participate in IEP... ...endorsement Experience in schools or special education is a plus Bilingual (English/Spanish) is a major asset but not required Passion for inclusive,...
Bilingual
English language skills
Spanish language skills
Full time
Monday to Friday
Ampersand Therapy LLC
Lisle, IL
6 days ago
Registration Specialist PRN as needed
$17.99 - $28.78 per hour
...timeframes. Registers patients for all services, ensuring accuracy and minimizing... ...decipher insurance benefit information Bilingual - English/Spanish Experience in Customer Service related... ...Field of Study N/A Work Experience 1+ customer service [Preferred] 1+ relevant...
Bilingual
English language skills
Spanish language skills
Work experience placement
Relief
Work at office
Local area
Shift work
Weekend work
2 days per week
1 day per week
AdventHealth
Hinsdale, IL
4 days ago
Tax Accountant - Retail Location
$32.5 - $36 per hour
...products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and... ...for your community in accordance with Intuit’s policies. Bilingual (English/Spanish) communication skills are a plus. Experience in...
Bilingual
English language skills
Spanish language skills
Seasonal work
Local area
Flexible hours
Afternoon shift
Intuit
Downers Grove, IL
4 days ago
Bilingual Manufacturing HR Generalist: Training & Culture Lead
...focusing on recruitment, training, and employee relations. Ideal candidates should have over 6 years of experience and be bilingual in English and Spanish. The position offers competitive compensation and a full benefits package. Candidates must be authorized to work in...
Bilingual
English language skills
Spanish language skills
Blair Executive Search
Downers Grove, IL
2 days ago
Experienced Tax Expert - In-Store
$32.5 - $36 per hour
...products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and... ...for your community in accordance with Intuit’s policies. Bilingual (English/Spanish) communication skills are a plus. Experience in...
Bilingual
English language skills
Spanish language skills
Seasonal work
Local area
Flexible hours
Afternoon shift
Intuit
Downers Grove, IL
4 days ago
Bilingual On-Site Supervisor (Spanish/English)
...Staffing in Elgin, Illinois, is looking for a Bilingual Workforce Supervisor to manage temporary help services for major clients. This role requires fluency in Spanish and English, exceptional customer service skills, and at least 1-2 years of experience in a supervisory...
Bilingual
English language skills
Spanish language skills
Temporary work
Surge Staffing
Elgin, IL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - Bilingual Spanish/English (TIER 1). Be the first to apply!