Visitor Services Associate, Wake Forest Historical Museum

Job Description The Visitor Services Associate will serve visitors at the Wake Forest Historical Museum, representing the museum professionally and assisting museum staff with educational programs, exhibitions, and other projects as needed. The position involves opening and closing the museum on weekends and requires coverage of a variety of shifts, including Saturdays and Sundays. The role is scheduled for approximately 16 hours per week. Pay rate is $17.50 per hour, non‑negotiable. This position is based at the Wake Forest Historical Museum in Wake Forest, NC. The position will remain open until filled; applications received by March 16 will receive priority consideration. Essential Functions Greets visitors and facilitates tours of the museum and the Calvin Jones House. Provides information and monitors visitor conduct and adherence to site rules. Provides excellent customer service by answering visitor questions and responding to concerns and complaints. Provides support during museum events. Provides information to museum visitors or contacts in person, on the phone, and electronically. Opens and securely closes the museum. Answers inquiries regarding items in the museum’s collection or on topics related to the history of Wake Forest. Operates the gift shop using a point‑of‑sale system. Other Functions Assists the museum staff with daily operations, educational programs, exhibit development, and collections management. Required Education, Knowledge, Skills, and Abilities High School Diploma or GED required. Demonstrated understanding of U.S. history, public history, African American/Black studies, museum studies, historic preservation, cultural studies, anthropology, or archaeology. Excellent customer service skills. Confident public speaker able to work with groups of all ages and backgrounds. Comfortable working individually and with a team. Ability to enter data in computer databases and use standard computer programs such as the Microsoft Office suite and Google Drive. Responsible, flexible, and punctual. Able to work weekends, nights, and some holidays. Preferred Education, Knowledge, Skills, and Abilities Bachelor’s degree in U.S. history, public history, African American history, Black Studies, historic preservation, or cultural studies. 1–2 years of experience at a museum, historic site, or related educational institution. Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Environmental Conditions No adverse environmental conditions are expected. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability, and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact View email address on click.appcast.io or View phone number on click.appcast.io. Position Type Part‑time. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.