Account Management Supervisor

Overview The Account Management Supervisor will be responsible for the performance management and professional development of a team of Account Managers. This is a leadership role accountable for the health, profitability, and customer success of the entire team's portfolio of business in addition to being an escalation point for all customers. This role will be held accountable for the continued portfolio growth of the account management team by thoroughly providing development and coaching in the following areas: identifying opportunities, relationship building, customer quoting, etc. Responsibilities Hire, train, and develop the Account Management team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1's to coach and motivate the team through performance KPI's, metrics, individual goals, overall portfolio growth, and career‑pathing conversations. Manage daily workflow and delegate responsibilities when employees are out of office, ultimately stepping in and providing support as needed. Ensure that the team's tender acceptance and on‑time delivery is at or above the customer's SLA while holding the team accountable to proactive and timely response to the customer's requests. Work collaboratively with the Account Manager on analyzing customer feedback in order to drive improvement and efficiencies. Provide coaching and insight on strategy in preparation and presentation for the customer reviews (MBR & QBR's). Support and have oversight of pricing requests and RFP's. Coordinate with Sales Executives and leadership, as needed. Understand market trends and educate customers and direct reports as needed. Ensure customer SOP’s are current for all accounts and are being adhered to meet customer expectations. Effectively complete annual performance reviews of team members and set effective goals that relate to the responsibilities of the job and support professional development. Performs other duties as assigned. Complies with all policies and standards. The wage range for this position is $87,590.00-$131,390.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications Education High School Diploma or GED equivalent (Required) Associate's Degree (Preferred) Bachelor's Degree (Preferred) Experience 0-3 years Experience in team management or supervision (Required) 3-5 years Experience of logistics / transportation (Required) Knowledge, Skills, And Abilities Customer Relationship Management (CRM) Medium Transportation Management Systems (TMS) Medium Microsoft Office Suite Medium Compensation and Benefits In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Vacation and time off: 10–20 days (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays per year (plus Veterans Day for Veterans). Equal Opportunity Statement AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr AIT Worldwide Logistics