Planet Fitness - Overnight Member Services Representative - Part Time - Fredericksburg

Location: San Antonio (Fredericksburg), TX 78201-1969 Pay Range: $10.50 - $10.75 per hour Job Title Member Services Representative Key Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all front‑desk activities, including answering phones, checking members into the system, touring prospects, and signing up new members, calculating rates and monthly payment amounts. Assist the Club Manager with cash drawer reconciliation as needed. Facilitate updates to member accounts and respond to member questions, concerns, or complaints in a timely and professional manner, escalating to Assistant Manager or Club Manager as required. Maintain the club’s cleanliness and neatness, completing daily cleaning tasks and periodic walk‑around checks. Perform any other duties or responsibilities based on club needs. Qualifications Must be 18 years of age or older. High School diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. Positive, upbeat attitude with a passion for fitness and health. Exceptional customer service skills; can interact positively and professionally with members and co‑workers, exceeding expectations. Strong listening skills with the ability to empathize and problem‑solve. Demonstrates diplomacy in all interactions using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Ability to occasionally lift up to 50 lbs. Occasional exposure to toxic chemicals during shift. Equal Employment Opportunity Statement Taymax Group is an equal opportunity employer and welcomes applicants of all backgrounds and experiences. Accommodations for people with disabilities are available upon request. #J-18808-Ljbffr Fredericksburg Fitness, LLC