Branch Manager

Branch Manager

The Boys & Girls Clubs of Greater San Diego (BGCGSD or Clubs) CHANGES LIVES through quality programs and guidance in a safe, affordable, and fun environment. BGCGSD's mission is to inspire and enable youth to achieve academic success, build good character and responsible citizenship, and make healthy lifestyle choices. We have been provided a safe, fun, and positive environment at our sites with trained and dedicated professional staff. Members are involved in age-appropriate activities based upon our three priority outcomes of Academic Success, Character Development, and Healthy Lifestyles.

The Branch Manager is responsible for the overall daily operations of the assigned branch. Directs and manages six key areas of the operations; program and service management, budget and finance, outreach and promotion, resource development, facility management, and personnel management. Daily operations include supervision of staff and volunteers; implementation and oversight of programs and activities; development of relationships with youth and families; membership recruitment and retention; and management of program data and outcomes. Works collaboratively with the Senior Vice President on outreach plans, service committees, special events, and training. Provides leadership that ensures a safe, positive, and motivational environment for members, families, staff, and volunteers.

Essential Duties and Responsibilities

1. Program Development and Implementation

1. Ensure program adheres to current safety guidelines.
2. Ensure Group Leaders are properly trained and appropriately engaged with members.
3. Achieve and maintain compliance with all program standards.
4. Achieve and maintain practical capacity at the Club site based on organization guidelines.
5. Develop and adhere to a written annual Strategic Plan that has growth goals in key areas, including metrics.
6. Plan and oversee the administration of designated BGCGSD programs and activities that support Youth Development outcomes.
7. Create program objectives consistent with organizational goals and mission; oversee the provision of day-to-day program activities in accordance with established standards and goals.
8. Provide direction to Group Leaders to encourage members to participate in a variety of program areas/activities and provide instruction and deliver constructive feedback to develop skills in program area(s).
9. Evaluate programs on a continual basis ensuring that all programs and activities implemented are in response to member needs as identified through comprehensive assessment.
10. Be actively engaged in operation and club committees each year.
11. Ensure that the Vision and membership data is current, accurate, and easily retrievable.
12. Adhere to and comply with all BGCGSD policies and procedures.

2. Outreach and Promotion

1. Reach out to current families via phone calls and email to promote the seasonal program (Spring, Summer, Fall and Winter) and answer questions/concerns.
2. Work with the Marketing department to promote open spots for the seasonal programs.
3. Maintain current and active membership in a local service club and/or approved community organization.
4. Develop and maintain public relations to increase the visibility of programs, services and activities within the Club and the community.
5. Schedule annual meetings with each principal of all public feeder schools in Club service area.
6. Develop and implement an annual outreach plan that includes details of Club site promotion (include plans for attracting "other youth served" and program volunteers).
7. Make a minimum of three (3) presentations annually about Club services to schools, community groups, or local civic groups.
8. Organize and direct an annual community open house at Club site as well as a minimum of one (1) tour to the public.
9. Establish new community partnerships annually who are involved in supporting local Branch operations in some capacity.
10. Develop site-specific information, calendars, and publicized events and submit to Development for posting on the Web site and relevant social media outlets.
11. Support organizational standards regarding internal and external Club messaging, marketing materials, and logo usage.

3. Personnel Management

1. Supervise club staff; oversee a ratio of 1 staff to every 12 members. Ratio may be adjusted over the Spring, Summer, Fall and Winter programs if there is a loosening of restrictions.
2. Maintain accurate records of volunteers.
3. Communicate any potential issue or concern regularly with Management regarding personnel, parent, peer, partners or Club members.
4. Conduct an annual, written performance evaluation (which include goals and objectives to be met over the next evaluation period) of each staff member.
5. Ensure that all staff attends all mandatory staff training.
6. Responsible for Club staff becoming 100% trained at the Foundation Level of Youth Development in BGCA's Leadership University within one (1) year of their employment.
7. Personally complete the Foundation Level of Management in BGCA's Leadership University within first year of employment.
8. Communicate with HR on all proposed written performance documentation, issues, and concerns with staff.
9. Conduct individual coaching sessions with each staff at least quarterly to discuss work performance and expectations, goals and training.
10. Demonstrated leadership to establish code of conduct, safety, professional development and a respectful workplace for all staff.

4. Resource Development and Management

1. Develop and implement an annual site-specific revenue generation plan which includes targets and goals.
2. Work with the Development team to solicit funds from appropriate local service clubs, assist with organization wide special events, participate in the Little Jumps annual campaign, and host volunteer groups at your Club.
3. Document all donations and gifts, whether in-kind or other, timely and accurately as outlined by policy.
4. Work with Senior Vice President to create annual contribution goal plan; develop steps to meet identified goal.
5. Increase the revenue from site rentals; member dues, and fees annually.
6. Support any local fundraising events as needed.

5. Budget, Finance and Reporting

1. Manage branch financial resources including handling of payments and donations.
2. Monthly reports must reflect all activities, attendance and participation, review weekly Group Leader reports, to be included in weekly report to the Senior Vice President.
3. Work with Grant Administrator for the compliance of grant requirements and member participation to satisfy grant conditions; earn all potential grant revenue.
4. Control Club site expenditures within budgeted allotments (Exception: higher ADA=additional staffing)
5. Work towards achieving a clean fiscal audit from Finance with no findings.
6. Accountable for the proper maintenance of all financial documentation and records in accordance with BGCGSD policy and procedures.

6. Facility Management

1. Ensure new cleaning/disinfecting protocols are being followed.
2. Responsible for site remaining clean, neat, organized and in good repair.
3. Report all facility repair requests to Director of Maintenance and Facilities for scheduling.
4. Keep all equipment in good repair and ready for play; maintain a clean and orderly Club.
5. Maintain an up-to-date inventory of equipment and supplies.
6. Make certain that program areas are well lit, and that club equipment is maintained in good working condition.
7. Other duties as assigned.

Qualifications

1. Four-year degree from an accredited college or university or an equivalent combination of knowledge and experience. (Preferred)
2. A minimum of three (3) years relevant experience working in a Boys & Girls Club or similar organization planning and supervising activities based on the developmental needs of young people. (Required)
3. Management skill to develop and implement long-range and operational plans and to identify and effectively coordinate resources to meet program needs; working knowledge of budget preparation, control, and management; skills in fund-raising events. (Required)
4. Aptitude to work well under pressure with multiple time constraints and changing deadlines. Must be able to work in an environment with shifting priorities and frequent interruptions. (Required)
5. Exceptional interpersonal and communication skills. Ability to interact and communicate effectively with a wide range of personalities using tact, diplomacy, and flexibility. Strong oral and written communication skills to convey accurate and correct information effectively through personal presentations and written material. (Required)
6. Supervisory and leadership skills to effectively lead, motivate, manage staff and evaluate the efforts of staff in the accomplishment of program goals; delegate and reassign tasks, monitor production and quality of work, set performance standards, assess individual capabilities and workloads, conduct performance evaluations, and mediate conflicts. (Required)

Boys & Girls Clubs of Greater San Diego