Customer Service Representative (CSR)

Job Description

Job Description

About Us:
At Mr. Handyman of West Augusta - Thomson, we take pride in providing top-notch home improvement, repair, and maintenance services to our customers. Our team is committed to delivering exceptional service with a friendly and professional approach.

We are looking for a Customer Service Representative (CSR) who is highly organized, customer-focused, and adaptable in a fast-paced environment. If you thrive in a dynamic setting, enjoy working with people, and can seamlessly shift between tasks, we'd love to have you on our team!

Schedule & Pay:

• Full-time, Monday–Friday, 8:00 AM – 5:00 PM
• $14–$22/hour, based on experience
• In-office position at our Martinez, GA location

Responsibilities:

• Answer and manage inbound calls, emails, and online booking requests promptly and professionally.
• Provide friendly and knowledgeable customer support, addressing inquiries, scheduling appointments, and handling service requests.
• Ask thoughtful clarifying questions to fully understand each client's needs, especially when the client isn't familiar with the technical details of the job — for example, requesting photos or asking specifics like prong count and outlet type when scheduling a washer/dryer hookup, to make sure the right parts and technician show up.
• Assist technicians in the field by relaying messages, updating schedules, and coordinating job details.
• Maintain accurate customer records, job details, and schedules using our internal systems.
• Communicate effectively with customers regarding service timelines, technician arrivals, and follow-up needs.
• Process payments, invoices, and other administrative tasks as needed.
• Collaborate with the team to ensure seamless operations and customer satisfaction.

Qualifications:

• Prior customer service experience required, preferably in a service-based industry.
• Strong attention to detail — comfortable asking follow-up questions to nail down exactly what a job requires before it's scheduled.
• Experience with ServiceTitan is a plus but not required—training will be provided.
• Strong multitasking skills with the ability to shift between phone calls, emails, and technician support.
• Excellent communication and problem-solving abilities.
• Proficiency with computers and scheduling software.
• Ability to sit for extended periods and use a computer/phone throughout the shift.
• A positive attitude and commitment to exceptional customer service.

Benefits:

• Competitive pay: $14–$22/hour based on experience
• Paid time off after 90 days of employment
• Paid training and career growth opportunities
• A supportive and friendly work environment

If you're a motivated, customer-oriented professional looking for a great team environment, apply today to join Mr. Handyman of West Augusta - Thomson! Click "Apply" above to submit your application.

Mr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades.

Company Description

Mr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades.