Manager, Account Management

Account ManagerPharmacy Alternatives delivers on the company's value proposition to its Individuals with Developmental Disabilities (IDD) clients. Cultivates and maintains on-going strategic client relationships and partnerships within the organization to achieve the revenue, growth, and retention goals of PharMerica/Pharmacy Alternatives. Ensures retention of assigned book of business and drives resident adoption.The Manager, Account Management leads a group of Account Managers responsible for retaining and growing a portfolio of clients in a service-based business. This role combines people leadership, client oversight, and cross-functional collaboration to ensure consistently excellent client experience and strong financial performance.The ideal candidate will have 5+ years of experience in account management, customer success, or client services within a B2B or professional services environment, preferably healthcare, and have experience leading or supervising account managers or client-facing teams.Remote Opportunity. May reside anywhere within the Western USASchedule: Monday-Friday, hours per business needsTravel: 50%We offer:Competitive payHealth, dental, vision and life insurance benefitsCompany paid STD and LTDEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environmentAnnual Incentive BonusResponsibilitiesLeads, coaches, and develops a team of Account Managers, including goal setting, performance reviews, and ongoing feedback and trainingAllocates books of business, balance workloads, and ensure appropriate coverage and succession plans for all key accountsEstablishes and tracks KPIs for retention, revenue growth, client satisfaction, and account health, and take action on trends and gapsServes as an escalation point for complex client issues, major service failures, or high-stakes negotiations, ensuring timely and satisfactory resolutionOversees the quality and consistency of account planning, QBRs, and renewal/expansion strategies executed by the teamPartners with Sales, Operations, and Product/Service Delivery to align on client objectives, implementation standards, and ongoing improvement opportunitiesDrives adoption and effective use of CRM and account management tools, ensuring accurate data, pipeline visibility, and reportingContributes to pricing, contract terms, and renewal strategies for key accounts in collaboration with leadership and SalesMay be assigned responsibility for managing and growing designated national accounts, serving as the primary point of contact and strategic lead for multi-location or enterprise-level clientsSupports hiring, onboarding, and ramp-up of new Account Managers to meet growth and capacity needsChampions a client-centric culture focused on proactive communication, value realization, and continuous improvement of service deliveryQualificationsBachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience, preferred5+ years of experience in account management, customer success, or client services within a B2B or professional services environmentExperience leading or supervising account managers or client-facing teams, preferredDemonstrated success driving client retention, expansion, and satisfaction against measurable targetsProficiency with CRM platforms and basic reporting/analytics toolsStrong people leadership skills, including coaching, performance management, and developing talentExceptional communication and executive-level presentation skills, with the ability to influence both clients and internal stakeholdersStrategic and analytical mindset, able to interpret account and portfolio data and translate it into actionable plansHigh degree of ownership and bias for action in resolving client issues and removing obstacles for the teamAbility to thrive in a fast-paced, service-oriented environment with competing prioritiesAbout Our Line of BusinessPharmacy Alternatives®, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives.Salary RangeUSD $95,000.00 - $110,000.00 / Year