Senior Business Analyst

We’re seeking an experienced Business Analyst to support a major enterprise modernization initiative with our customer. This is not a documentation-only BA role. We’re looking for someone who can work directly with business users, technical teams, and external vendors throughout system rollout, production stabilization, troubleshooting, defect management, and user adoption. What You’ll Do Gather, analyze, and document business and functional requirements Analyze current-state workflows and identify process and system gaps Support a phased rollout of a next-generation offender management platform Perform Tier 1 and Tier 2 application troubleshooting Determine whether production issues are system defects or user/training issues Translate field issues and user feedback into actionable functional requirements Conduct operational gap analysis and support post-deployment stabilization Work directly with external vendors to triage defects and prioritize fixes Serve as a liaison among business users, technical teams, developers, and vendors Support user adoption and change-management activities Provide guidance and mentorship to junior staff and field users as needed Required Experience Strong Business Analysis and requirements elicitation experience Business process and workflow analysis Gap analysis and problem-solving Tier 1/Tier 2 application or production support experience Defect identification, troubleshooting, and issue resolution Strong stakeholder and vendor management skills Ability to translate business/user problems into requirements for technical teams Strong written and verbal communication skills Ability to work effectively across multiple projects and changing priorities Education Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, OR equivalent qualifying work experience. Relevant experience may substitute for education on a year-for-year basis. Highly Preferred Large-scale system implementation and phased rollout experience Public-sector or government experience Corrections, criminal justice, offender management, or case-management system experience Agile, Scrum, or Kanban experience Experience with Jira, ServiceNow, Azure DevOps, or similar ALM/ticketing tools Change-management and system-adoption experience Experience leading workstreams or mentoring junior staff ECBA, CCBA, ITIL Foundation, or related certifications #J-18808-Ljbffr Tech Army