Remote Pharmacy Technician

Remote Pharmacy Technician
Job Description
This role serves as the primary point of contact for home dialysis patients and customers, providing exceptional service and support to ensure a positive and compliant pharmacy experience. You will handle order placement, resolve customer inquiries, and manage prescriptions while collaborating closely with internal teams to maintain high quality, efficiency, and achievement of department goals in a fully remote environment.
Responsibilities

• Process customer orders by telephone accurately and efficiently while ensuring full compliance with pharmacy regulations.
• Obtain and verify customer information, including prescription details, product quantities, and usage to ensure accurate order entry.
• Ensure all patient-related interactions comply with HIPAA regulations and protect patient confidentiality at all times.
• Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions.
• Investigate and track product shipments using carrier tools such as the UPS website and coordinate with the transportation team as needed.
• Coordinate with internal departments to expedite shipments, release orders, and arrange alternate shipping for back-ordered items to ensure timely deliveries.
• Process customer returns and request customer credits in accordance with established company policies and procedures.
• Collaborate with Routing, Transportation, Sales, and Credit & Collections teams to resolve customer issues and deliver a cohesive customer experience.
• Meet established performance expectations related to quality, adherence, order accuracy, and service level standards.

Required Skills

• Active pharmacy technician license from one of the following states: Illinois, Indiana, Wisconsin, or Florida.
• Active national pharmacy technician certification (PTCB or NHA).
• Minimum of 2-4 years of call center experience in a clinical setting.
• Demonstrated experience in pharmacy, including order entry and pharmacy technician responsibilities.
• Previous call center experience, preferably in a clinical or pharmacy environment, handling high call volumes.

100% Remote Role: We are considering candidates with State License from Illinois, Indiana, Wisconsin, or Florida.
INTERESTED IN THIS ROLE? SEE BELOW TO BE IMMEDIATELY CONSIDERED:

• I am scheduling phone interviews as early as today. All candidates will be considered immediately within 24 hours of applying directly to Fathima
• HOW TO APPLY DIRECTLY: Email your updated resume, brief intro about your interest, preferred method of communication for you (i.e., call, email, text) to fam @actalentservices.com or CALL- View phone number on click.appcast.io

Job Type & Location
This is a Contract to Hire position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $20.67 - $21.15/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 24, 2026.
About Actalent


Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.



San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.



Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.



Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.