Customer Service Manufacturing

Customer Service Representative (CSR) Aerospace Manufacturing | Leadership Skills Required

Pay: $58,000+ DOE

Schedule: MondayFriday, 8:00 AM5:00 PM

Job Type: Full-Time

Location: Tulsa, OK

Customer Service Representative Must-Have Requirements

• Previous customer service experience in manufacturing or industrial environment preferred
• Strong leadership and decision-making skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced setting
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office and order management systems
• High attention to detail and accuracy

Customer Service Representative Position Summary

The Customer Service Representative serves as the primary point of contact for customers within an aerospace manufacturing environment. This role supports new orders, manages delivery schedules, and resolves order-related concerns while coordinating closely with production and internal teams. The ideal candidate demonstrates leadership, accountability, and the ability to manage customer relationships in a fast-paced, deadline-driven industry.

Customer Service Representative Essential Duties & Responsibilities

• Communicate with customers regarding order status, delivery timelines, and product details
• Enter and manage new customer orders accurately
• Coordinate with production, quality, and shipping teams to ensure on-time fulfillment
• Proactively address and resolve delivery issues or order discrepancies
• Maintain accurate documentation of customer communications and updates
• Support continuous improvement in customer service processes
• Monitor order progress and escalate concerns when necessary
• Provide professional, solution-focused customer support

Customer Service Representative Additional Qualifications

• Aerospace or manufacturing industry experience preferred
• Experience working with production schedules and supply chain coordination
• Strong leadership presence and ability to take ownership of accounts
• Ability to remain composed under pressure
• Team-oriented with strong follow-through and accountability

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER

See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter. Please visit the Career Center on our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!

#LP

* Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

* Answer user inquiries regarding computer software or hardware operation to resolve problems.

* Oversee the daily performance of computer systems.

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

* Develop training materials and procedures, or train users in the proper use of hardware or software.

* Refer major hardware or software problems or defective products to vendors or technicians for service.

* Enter commands and observe system functioning to verify correct operations and detect errors.

* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

* Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

* Prepare evaluations of software or hardware, and recommend improvements or upgrades.

* Confer with staff, users, and management to establish requirements for new systems or modifications.

* Modify and customize commercial programs for internal needs.

* Inspect equipment and read order sheets to prepare for delivery to users.

* Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

* Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

* Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.

Trinity Employment Specialists