eBilling Specialist

Essential Duties and Responsibilities Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the eBilling manager to leverage support for delivering solutions. Identify, research, and troubleshoot rejected invoices for resolution and resubmission. Work closely with the eBilling Manager and other billing specialists to resolve eBilling related issues. Collaborate with the Accounts Receivable Team to resolve any eBilling issues reported directly by the client, and perform the required follow-up when issues are resolved. Submit requests through eBilling vending sites for accruals, appeals, budgets and status reports. Ensure timely and regular communication for issues regarding eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant. Monitor deduction notifications and forward in a timely manner to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time. Report eBilling status for specific clients and deliver reports as requested to management. Work collaboratively to represent the department in a professional and positive manner. Knowledge, Skills and Abilities Proven ability to communicate effectively verbally and in writing, including communicating with people internally and externally at all levels to enhance the client experience. Demonstrated ability to prioritize and manage multiple competing priorities in a dynamic and rapidly changing environment. Able to produce high volume, computerized document edits in a fast-paced, deadline driven environment. Outstanding customer/client service and interpersonal skills. Proficient in the use of Excel. Education and/or Experience Bachelor’s degree; any combination of training, education and experience that demonstrates the ability to perform the duties of the position may be considered. Minimum of two (2) years of eBilling experience. Experience with eBilling within a law firm preferred. BillBlast, eBillingHub and Aderant/CMS experience preferred. The Firm will comply with any applicable city or state workplace mandates in effect regarding Covid-19. Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Hiring Salary Range: $60,000.00 - $80,000.00 #J-18808-Ljbffr Troutman Pepper Hamilton Sanders