Sr. Business Systems Analyst

Senior Business Systems Analyst

We are seeking a Senior Business Systems Analyst to join a highly collaborative team responsible for 24x7 production and analytical support for enterprise-critical applications used nationwide. This role is ideal for someone who thrives in incident-driven environments, enjoys deep technical analysis, and is comfortable supporting both on-prem and cloud-based systems.

This position plays a key role in ensuring application stability, rapid incident resolution, and continuous operational improvement across a complex application ecosystem.

What You'll Do

In this role, you will act as a senior point of contact for production issues while also contributing to system analysis and ongoing enhancements.

You will:

• Provide Level 1 & Level 2 production support as part of a 24x7 on-call rotation, including evenings and weekends as needed
• Triage, manage, and resolve incidents, coordinating across technical and business stakeholders
• Perform advanced data analysis using complex SQL queries to diagnose issues and support investigations
• Analyze application logs and system behavior across on-prem and cloud environments
• Support applications deployed in both traditional and cloud infrastructures
• Document processes, troubleshooting steps, and system behaviors to improve support efficiency
• Participate in testing, system health checks, and operational readiness activities

Required Experience & Skills

This role is not entry-level. Candidates must demonstrate hands-on experience in production environments.

You must have:

• 6+ years of experience as a Business Systems Analyst or similar role in a production environment
• Proven experience working on a 24x7 on-call production support team
• Strong incident management experience (triage, prioritization, coordination, resolution)
• Advanced SQL skills (writing complex queries for analysis and troubleshooting)
• Experience supporting mission-critical applications with high availability requirements
• Ability to work across multiple communication channels in fast-paced situations

Technical Environment (Experience with some of the following)

• Relational databases (Oracle, PostgreSQL, Redshift, SQL Server or similar)
• Cloud platforms and services (AWS or comparable)
• Log analysis and monitoring tools
• Ticketing and workflow tools (e.g., Jira, ServiceNow)
• On-prem and cloud-based application architectures

You do not need cloud migration experience, but you must be comfortable supporting applications that run in both environments.

Work Model & Support Expectations

• Remote role - Participation in rotational shift coverage aligned to extended business hours
• After-hours and weekend on-call support as part of a shared team rotation
• Additional hours may be required during incidents or deployments, with flexibility built into the schedule

What We're Looking For

• Strong analytical and problem-solving mindset
• Calm and methodical during high-severity incidents
• Excellent communication skills with both technical and non-technical partners
• Someone who enjoys digging into systems to understand how things really work

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.