Dual-Brand Service Director: Lead Ops & Growth

Ford & CDJR Service Director

Location: Veero Ford & Chrysler Dodge Jeep Ram – Morris, MN

About Veero Ford & CDJR

At Veero Ford & Chrysler Dodge Jeep Ram, we believe that great service starts with great people. Our dealership is rooted in small-town values: honesty, accountability, and treating customers like neighbors rather than numbers. We coach and support our team daily, invest heavily in training, and offer big-city opportunities without the noise, traffic, or grind.

Morris, MN offers what metro markets can’t; quiet living, a lower cost of living, short commutes, a tight-knit community, and access to lakes and outdoor recreation. For the right leader, this is a chance to build a high-performing service department while enjoying a better quality of life.

Relocation assistance is available and can be discussed during the interview process.

Job Type & Schedule

• Job Type: Full-Time

• Schedule: Monday to Friday

Work Requirements

• Work Location: In person

• Ability to Commute/Relocate: Morris, MN

Compensation

• $80,000 – $130,000 per year based on previous experience and qualifications

Role Summary

Veero Ford & CDJR is seeking an experienced, hands-on Service Manager to lead a busy, fast-growing service department representing both Ford and Stellantis brands. This role requires a strong operational mindset, disciplined process execution, and the ability to coach and motivate a diverse team of advisors, technicians, and support staff.

This is an opportunity to help reshape and grow the service department of a dual-franchise Ford and Chrysler Dodge Jeep Ram dealership. The successful candidate will work directly with ownership and fixed operations leadership to build processes, develop technicians, improve customer retention, and create a high-performing service culture.

The ideal candidate thrives on accountability, process improvement, customer satisfaction, and efficient shop flow. We are looking for a leader who embraces continuous improvement, team development, and operational excellence while creating an exceptional customer experience. If you want to run a tight operation, develop people, make a meaningful impact, and build a department the right way while enjoying small-town quality of life, this role is built for you.

This position offers the opportunity to lead positive change, strengthen processes, improve performance, and help shape the future of a growing dealership group. For the right candidate, this is more than a management role—it's a chance to build something special and leave a lasting mark on a Ford and Chrysler Dodge Jeep Ram service operation committed to long-term success

Responsibilities

Leadership & Department Oversight

• Manage daily service operations, workflow, and customer communication

• Coach advisors, technicians, and service staff to meet performance expectations

• Oversee dispatching, RO management, shop flow, and daily productivity

• Ensure consistent execution of processes and high customer satisfaction

Operational Performance

• Track and improve key service KPIs technician efficiency, hours per RO, EFL, multipoint inspection completion, declined work follow-up, and warranty accuracy

• Maintain service retention and CSI goals

• Ensure quality control on all repairs and proper documentation

Customer Experience

• Handle escalated customer concerns with urgency and professionalism

• Monitor CSI surveys and online reviews weekly

• Create a customer-first environment throughout the service lane

Financial Management

Support dealer and fixed ops leadership with forecasting and reporting
Manage department profitability, labor gross, and expense control
Drive revenue through disciplined processes and strong service presentation
Partner with Parts Manager on inventory availability, returns, and obsolescence control

Qualifications

• 3+ years of dealership service management or assistant service manager experience

• Strong understanding of Ford or Stellantis service operations preferred

• Proven experience improving shop performance and customer satisfaction

• Ability to lead with clarity, discipline, and calm under pressure

• Strong communication and conflict-resolution skills

• Solid grasp of KPIs, financial metrics, and workflow management

• Valid driver’s license and clean driving record

Why Join Veero Ford & CDJR

• Small-town living with big-city opportunity

• No traffic, short commutes, lower cost of living

• A leadership team that supports your ideas, growth, and career path

• A stable, respectful environment committed to process and development

• Growing store with strong demand across Ford and Stellantis brands

• Relocation assistance available

• Long-term advancement opportunities as the group expands

Benefits

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Paid training and continuous development

• Life insurance

• HSA availability

• Employee vehicle purchase discounts

• Career path opportunities as the group grows

Equal Opportunity Employer Statement

Veero Ford & Chrysler Dodge Jeep Ram is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any protected category.