Service Advisor

Jerry Durant Auto Group

Job Description

Service Advisor -

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

On a typical day, this will include:

Upselling additional services using low pressure, high integrity methods
Providing accurate repair/maintenance estimates
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
Reviewing and explaining repairs and associated costs with customers
Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The Rewards:

A competitive salary
A great working environment where you’ll be supported by a team of professionals
Medical, Dental & Vision Insurance
401K Retirement Savings Plan
PTO
Discounts on vehicle purchases
Advancement opportunities for high performers The requirements:

Outstanding customer service skills
A positive attitude
Previous experience in a similar role would be highly desirable

About Our Dealership

Jerry Durant Auto Group in Weatherford, TX, also serving Abilene, TX and Fort Worth, TX is proud to be an automotive leader in our area. Since opening our doors, Jerry Durant Auto Group has kept a firm commitment to our customers. Customer satisfaction is our highest priority, and our staff is fully committed to achieving this goal in every aspect of our business.

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.

Apply

Vacancy posted 24 days ago

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