Bilingual Case Manager, Remote

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

The Ascend Story

Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability.

Our work environment fosters:

• Collaboration and teamwork
• Patient-First Mindset
• Work from home
• Career Growth and Professional Development Training

Why Ascend?

You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

Position Overview:

The Case Manager supports Ascend Healthcare's commitment to integrated, whole-person care by addressing behavioral health needs alongside physical health and social determinants of health. Through collaboration with clients, providers, families, and community partners, the Case Manager helps ensure access to appropriate services, reduces barriers to care, and supports improved health outcomes. The Case Manager is responsible for coordinating and delivering comprehensive case management services to individuals receiving behavioral health care. The Case Manager serves as an advocate for patients, assists in navigating complex systems of care, supports engagement in treatment through ongoing outreach, care coordination, and resource linkage.

Key Areas of Ownership:

• Maintain accurate, timely, and complete documentation in accordance with organizational, regulatory, and payer requirements
• Complete evidence-based screening tools, assessments, service plans, progress notes, and discharge summaries within established timeframes
• Conduct comprehensive case management assessments to identify client strengths, needs, barriers, and goals
• Assist with safety planning and resource coordination, recognizing and responding appropriately to crisis situations within the scope of the position
• Provide outreach and engagement services to patients who are at risk of disengaging from treatment
• Coordinate medical, behavioral health, substance use, housing, employment, educational, transportation, and social support services
• Support patients in addressing social determinants of health that impact treatment outcomes
• Participate in staff meetings, training, and professional development opportunities
• Support organizational initiatives focused on quality, patient experience, and health outcomes
• Perform other duties as assigned consistent with the responsibilities of the position

Qualifications:

• Bachelor's degree in social work, psychology, counseling, human services, public health, or a related field; or a minimum of three (3) years of behavioral health experience within integrated healthcare settings
• Knowledge of community resources and social service systems
• Strong organizational, communication, and documentation skills
• Ability to establish rapport with diverse populations and maintain professional boundaries
• Proficiency with electronic health records and Microsoft Office applications
• Fingerprint Clearance Card (Or ability to obtain)
• Required: Bilingual English/Spanish

Physical Requirements: This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position:

• Prolonged Sitting : Ability to sit for extended periods during working hours.
• Manual Dexterity : Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements : Adequate vision for reading computer screens and documents.
• Communication : Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing : Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment : Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

Compensation : $48,000-$53,000

Schedule : Monday - Friday 8am-5pm

Perks

• Competitive Salary
• Medical, Dental, Vision, Life and LTD benefits
• PTO + Company Holidays
• Yearly CEU Stipend
• Collaborative Environment
• Remote-first setting
• Clinician Founded and Operated
• Incentive Bonus Program (Optional pending position)

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.