Business Systems analyst

Warehouse Systems And Wms Support

Key Responsibilities

• Warehouse Systems & Wms Support
• Provide functional and operational support for RedPrairie Wms, including configuration, troubleshooting, and transaction monitoring.
• Configure system parameters and specifications to support warehouse processes and operational requirements (receiving, picking, shipping, inventory, returns).
• Revise and enhance existing Wms configurations and system logic to improve efficiency, accuracy, and system performance.
• Perform system testing and validation related to fixes, enhancements, and configuration changes; document results as required.
• Analyze system issues impacting warehouse execution and provide timely resolution to minimize operational downtime.
• Operations & Process Enablement
• Partner closely with warehouse operations teams to understand workflows and ensure system behavior aligns with physical processes.
• Translate operational challenges and user feedback into functional system requirements, enhancements, or defect fixes.
• Support accurate and timely order fulfillment, inventory accuracy, and regulatory compliance through effective system execution.
• Assist with planning and execution of system‐related activities aligned with production schedules and shifting operational priorities.
• Analysis, Reporting & Continuous Improvement
• Analyze data and system outputs to identify trends, systemic issues, and opportunities for process or system improvement.
• Prepare and generate operational and system reports to support decision‐making.
• Support cross‐functional process improvement initiatives across distribution centers to drive consistency and best practices.
• Training & Knowledge Transfer
• Train warehouse associates and support staff on Wms processes, transactions, and system best practices.
• Develop and maintain basic system documentation, job aids, or process guidance as needed.
• Serve as a site‐level technical Sme and escalation point for Wms and distribution system topics.
• Collaboration & Communication
• Maintain effective working relationships with Operations, Customer Service, Planning, Production, It, and external partners.
• Communicate system priorities, planned changes, and impacts clearly to stakeholders.
• Support alignment and consistent execution across multiple distribution centers where applicable.

Minimum Requirements

• High School Diploma or equivalent.
• Ability to fluently read, write, and communicate in English.
• 2+ years of experience supporting warehouse or distribution operations, with direct exposure to Wms‐driven environments.
• Hands‐on experience with RedPrairie (Jda) Wms in an operational or system support role.

Preferred / Strongly Desired

• Experience supporting Wms in a high‐volume distribution center.
• Understanding of end‐to‐end warehouse processes (receiving through shipping/returns).
• Experience translating business processes into system behavior or configuration.
• Comfort working under tight timelines and responding to operational escalations.