Command Center Technician

Command Center Technician

Austin, Texas

Atlas Energy Solutions Inc. (NYSE: AESI) is a leading solutions provider to the energy industry. Atlas' portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings' access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders. We're very excited about what we see in front of us, and we think you will be too – so come join our team and contribute to our growth!

How You Will Make an Impact

The Command Center Technician plays a critical role in maintaining Atlas's industry-leading power system uptime by providing 24/7 monitoring and technical support for domestic and international operations. This position is responsible for identifying and investigating system alerts and notifications, communicating real-time and historical performance data, and supporting field technicians across Atlas's operational footprint. Success in this role requires strong problem-solving skills, technical curiosity, effective communication, and a disciplined, self-starting mindset. Technicians must learn Atlas's primary software systems and understand the operational philosophy behind our solutions. This position offers a unique opportunity to gain broad exposure to Atlas's operations and grow within a high-performing, mission-driven team.

Essential Duties

• Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Atlas's Standard Operating Procedures (SOP).
• Exercises independent judgement and to assist technicians in troubleshooting.
• Utilizes telematics and other software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
• Collects data from telematics and other software programs to prepare detailed reports.
• Provides exceptional customer service for anyone interacting with the Command Center from the onset of an issue until the resolution.
• Assists with any requests for support.
• Works within a team of other operations technicians to identify and prioritize operational issues and ensure they are resolved in accordance with Atlas's standard.
• Through the analysis of systems and reports the Command Center Technician identifies faults and model sizing issues fleet wide.
• Understands current organizational hierarchy in field operations across the Atlas footprint.
• All other duties assigned.

Education

• High School or GED

Experience Required/Preferred

• Field or Shop Technician
• 1 Year Previous related experience.
• 1 Year Customer service experience.

Knowledge, Skills, & Abilities

• Able to work nights/weekends and handle full 8–12 hour shifts independently or with a team.
• Quickly learns and understands Atlas Power error codes, alerts, and system implications.
• Familiar with field operational and safety protocols, including weather and fatigue risks.
• Working knowledge of Atlas software systems and operational data analysis.
• Strong ability to interpret data and respond in fast-paced environments.
• Skilled in identifying system faults, trends, and sizing issues across the fleet.
• Capable of independently troubleshooting and escalating operational or safety issues.
• Excellent verbal and written communication with internal teams and external stakeholders.
• Provides high-level customer service from issue identification through resolution.
• Effective use of monitoring and documentation tools for issue tracking.
• Strong organization, time management, and ability to prioritize tasks.
• Able to work independently with minimal supervision.
• Quick learner with the ability to adapt to new systems and processes.
• Maintains composure and professionalism in high-pressure or emergency situations.
• Fluent in spoken and written English.

Culture Expectations

• Action-oriented: Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly.
• Disciplined: Focused, consistently following through with dedication to achieve high standards even when no one is watching.
• Accountable: Takes ownership and accountability for your actions, good and bad.
• Passionate: Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team.
• Trustworthy: Reliable and honest, building confidence through integrity and consistent performance.

Working Conditions

• Minimal safety hazards; general office working conditions

What You Will Love About Us

• Best People and Team. Great Place to Work, Hire Vets, Top Place to Work For – Austin American Statesman
• Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
• Invest in Your Future. 401K with company match, immediate vesting
• Relax and Recharge. Paid time off (non-rotational roles), 15+ company paid holidays