Senior Specialist, Human Resources

Role Description

Mitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels. Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity. Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence. Support after-hours critical incident coverage as assigned. Coach and counsel business unit leadership on managing Associate Relations issues. Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results. Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws. Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed.

The base salary range for this role is $66,800 – $98,350. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Qualifications

• 3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience preferred
• Workplace Investigations Training preferred
• Knowledge of NLRB-related issues is a plus
• Degree(s) in Business Administration, Organization Development, Human Resources, or other related field preferred
• Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required
• Working knowledge of Excel, Word, and Outlook

Requirements

• Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager
• Follow HR Services investigation and response processes to ensure consistency and mitigate risk
• Enter case notes and supporting documentation into the Case Management system daily
• Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes
• Respond on site as necessary to any crises working with the LP and 3rd party – Magellan
• Conduct Domestic/Intimate Partner Interactives and follow established protocols
• Respond to cases involving Suicidal Associates by following established protocols
• Lead First Responder process
• Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action
• Interpret personnel policy and assist Field Leadership in redirecting Associates
• Stay abreast of HR techniques and trends

Benefits

• Base salary range: $66,800 – $98,350
• Compensation package varies by position and location

Competencies

• Communicates Effectively
• Dealing with Ambiguity
• Collaboration
• Manages Conflict
• Decision Quality
• Ensures Accountability and Execution
• Business Acumen
• Plans, Aligns, and Prioritizes

Physical Requirements/ADA

• Consistent timeliness and regular attendance
• Ability to work in an office environment, primarily on a computer
• Occasional requirements: bending, kneeling, reaching, and lifting up to 10 pounds
• May require occasional 10-15% short notice driving and/or air travel
• Vision requirements: Ability to see information in print and/or electronically

Supervisory Responsibilities

• None

Disclaimer

This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce.