Front Office Host - Full Time | Luxury Hospitality | Alila Napa Valley

Front Office Host – Full Time | Luxury Hospitality | Alila Napa Valley Location: Napa, CA, US Employment Type: Full-time, Hourly, Entry Level Pay: $21.00–$27.30 hourly plus commission Summary At Alila Napa Valley, a Forbes‑rated luxury resort nestled in the heart of wine country, we are seeking a Front Office Host to create a warm, personalized guest experience from arrival to departure. This position supports daily front‑desk operations and provides foundational skills in luxury hospitality. Why Work With Us Competitive salary and benefits package Paid time off from date of hire Medical, dental, and vision insurance 12 free nights at Hyatt hotels worldwide plus colleague rates $1,000 annual wellness/education reimbursement Unique opportunity to lead in a Forbes‑rated luxury setting with a close‑knit, passionate team Responsibilities Welcome guests and assist with check‑in/check‑out procedures Respond to guest inquiries and requests in person and over the phone with professionalism and care Share accurate information about resort amenities, services, and local attractions Maintain a clean, organized, and inviting front desk area Collaborate with other departments to ensure timely guest service Support front office procedures including billing and administrative tasks Provide concierge‑level assistance when needed Be flexible with scheduling, including mornings, evenings, weekends, and holidays Qualifications One year previous experience in front desk or guest services in luxury hospitality preferred Strong communication and interpersonal skillsAbility to multitask and stay organized in a fast‑paced environment Positive, professional attitude and commitment to exceptional service Willingness to learn and grow within a luxury hospitality setting Physical Requirements Ability to stand for extended periods and move throughout the property Capable of lifting, pushing, or pulling up to 25 pounds as needed Frequent use of computer systems, phones, and standard office equipment Must be able to work indoors in a front‑of‑house environment with constant guest interaction #J-18808-Ljbffr