Retail General Manager

Summary:

The General Manager oversees the day-to-day operations of the dispensary while combining elements of our culture, strategy, quality, marketing, sales and profitability and implementing them throughout the facility. This position reports to the Regional Manager and will provide leadership and coaching to all core departments including security, sales, patient services, and inventory. They will lead all strategies and tasks related to facilities, accounting, sales, marketing, and public relations. Responsibilities also include overall building appearance, cleanliness, comfort, functionality, safety, security, and the overall customer experience. This manager will also ensure the dispensarys compliance and all team members adherence to all laws and regulations concerning medical marijuana.

The General Manager should have a detailed understanding of the medical marijuana market and preferably have experience managing a retail medical marijuana dispensary. The individual must possess strong personal drive, self-direction, a passion for developing people and serving patients.

Essential Duties and Responsibilities:

• Hiring, developing, and coaching of all dispensary positions along with developing and executing SOPs, training, and on-boarding programs
• Manage the dispensary team, conduct performance evaluations, create the schedule, and conduct the disciplinary process when applicable.
• Develop, implement, and oversee execution of dispensary strategy and operations
• Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement
• Maintain records for all necessary documents: delivery and inventory manifests, nightly and monthly inventory counts, necessary employee and patient/customer information, logbooks, inventory adjustments and destruction reports
• Ensures all required state and company sanctioned reports and audits are executed on time
• Serve as a brand representative within the community and participate in industry events and trade shows as opportunities occur
• Provides superior customer service for vendors, patient/customers and caregivers
• Responds to all patient/customer complaints, requests, concerns, suggestions when required
• Ensures a world-class experience exists for our patients in accordance with mission, vision, and values
• Develop and implement standards for to assure that all dispensary operations such as admissions, patient consulting, product dispensing, cash management, inventory management, inventory auditing, outreach, marketing and ordering are functioning with integrity and in the most cost efficient, compassionate and compliant manner
• Serve as the first point of contact with State and Local regulatory representatives
• Creates an environment in which a personal, customer-focused, and service-oriented mentality is standard
• Cross functionally collaborates on product design, development, packaging and other channels to ensure the product meets the needs of the stores and continues to drive overall brand strategies
• Maintains a presence on the floor in order to effectively coach and support dispensary teams. Ensures operational priorities, processes and procedures are communicated, understood and executed consistently
• Establishes sales objectives by creating a sales and inventory management plan
• Recommends product lines by identifying new product opportunities, and/or product, packaging, compiling consumer feedback and online reviews
• Ensure compliance with rules regarding inventory, storage, dispensing, receiving, destruction, record keeping, and all other rules and laws regarding medical marijuana.
• Any other task as defined by Regional Manager.

Relevant Knowledge, Skills, and Abilities:

• Retail Management and/or Pharmacy Management experience, specifically in a high-growth environment
• Bachelors degree in business, management or related fields
• Experience with medical marijuana program rules and regulations regarding dispensary management
• Experience with management coaching, training, and talent development
• Proven experience establishing strategic goals with key stakeholders and monitoring company and individual performance through KPIs and other metrics
• Demonstrated passion to serving the medical cannabis community
• Proficient in MS Office, Highly Proficient in MS Excel
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills
• Must maintain a high level of integrity, personal motivation, and sense of urgency
• After-hours work required to manage sales facing inventory and order entry
• Experience in a fast-paced environment and compliance driven
• Must be 18 years of age or older
• Ability to pass a background check
• Ability to travel
• Clean driving record, and valid state drivers license required

Physical Requirements:

• Long periods of prolonged sitting and standing
• Long periods of prolonged use of office equipment including computers and phones
• Requires normal range of hearing and manual dexterity sufficient to operate a computer
• May require lifting up to 25 pounds occasionally

Work Environment:

• Similar to a pharmacy or retail environment
• Constant interaction with internal and external stakeholders

The Landing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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