Health Information Specialist

Customer Service RepresentativeGrace Health is looking for a customer service-minded individual to work full-time in the Medical Records Department. We offer a great benefits package, and many other perks include no nights or weekend work.Benefits:Medical, dental, vision, life, and disability insurance401k match8 paid holidaysEmployee wellness program focusing on physical, mental, and financial wellnessWhat You Will Do:Scans, indexes, and distributes patients' health records and documentation via Electronic Health Records (EHR), and Electronic Dental Records (EDR) systems or by paper.Analyzes incoming electronic and written communications to determine appropriate routing of information in accordance with established policies and procedures.Handles requests for incoming and outgoing release of medical information according to legislative requirements and policy and procedures.Responds to requests from outside entities for the purpose of auditing or legal proceedings.Coordinates tracking, distribution, and completion of forms regarding patient health information. This includes completing sections of forms not requiring provider review or decision making and preparing forms for provider review and approval. Makes patient contact to obtain authorization for requests of information and sends completed forms to the requested destination.Provides excellent customer service via verbal, written, and electronic communication to patients, internal customers, vendors, payers, and healthcare organizations in accordance with established policies and procedures.Reconciliation and order matching for messages and results received electronically.Maintain the integrity of the master patient list and patient medical records.Utilize technologies to analyze, report, and improve patient access to information.Documents activities in patient charts.Although each position has its own unique duties and responsibilities, please refer to the policy on Job Descriptions for details that apply to every position.What We Are Looking For:High school diploma or GED required.Minimum of one year of medical records, health information, healthcare experience preferred.Medical terminology knowledge preferredGH26