Customer Support Specialist

About CareLink CareLink is a fast-growing software company modernizing how care is coordinated and delivered. We build intuitive technology that helps families, caregivers, and organizations work better together. Our team is collaborative, motivated, and genuinely enjoys coming to work. If you thrive in a fast-paced environment where your work makes a real impact, you’ll fit right in. The Role We’re looking for a Customer Support Specialist to be a key point of contact for our users. You’ll spend much of your day on the phone helping customers, solving problems, and ensuring an excellent experience with our platform. This is a great role for someone who enjoys helping people, learns technology quickly, and wants to grow with a company on the rise. What You’ll Do Handle inbound and outbound customer support calls professionally and empathetically Provide real-time troubleshooting and guidance on our web-based software Assist users with account questions, navigation issues, and basic technical support Clearly document customer interactions and resolutions in our system Collaborate with internal teams to **escalate** and resolve more complex issues Educate customers on best practices and platform features Maintain a calm, solution-oriented approach in a fast-paced environment Required Qualifications Fluent in English (spoken and written) Proven customer service experience, especially phone-based support Strong computer skills and comfort working with web-based software Ability to troubleshoot basic technical issues and think critically Fast learner who adapts quickly to new technology and processes Excellent communication and interpersonal skills Reliable, punctual, and detail-oriented Preferred / Nice to Have Experience in SaaS, healthcare, or technology support CRM or ticketing system experience (Zendesk, Freshdesk, etc.) Call center or high-volume support experience Ability to explain technical concepts in simple, friendly terms Strong organizational and time-management skills Team-first mindset with a positive attitude In-office 4 days per week , 1 day work-from-home Collaborative, energetic office culture Fast-paced, growth-oriented environment Supportive leadership and team atmosphere Why You’ll Love Working at CareLink Be part of an exciting, growing software company Make a meaningful impact helping real people every day Learn valuable technical and customer-facing skills Opportunity for growth as the company scales Competitive pay and a positive, respectful workplace If you love helping people and are looking for a great company to advance your career, we’d love to hear from you. #J-18808-Ljbffr CareLink