Commercial Cards Client Service Group Manager Senior Vice President

Overview Are you a dynamic, performance-driven leader with a passion for cultivating exceptional client experiences? We are seeking a Commercial Cards Client Service Group Manager to lead our Program Administrator Service Team and champion client resolution and support activities across North America. This role blends strategic oversight with hands-on leadership to drive exceptional client experience. Responsibilities Strategic Leadership & Team Empowerment: Spearhead the management of multiple teams, fostering a culture of high performance, continuous improvement, and professional growth. You will evaluate performance, recognize achievements, and implement development plans, including performance management, compensation adjustments, and career advancement opportunities. Visionary Partnership & Influence: Engage in high-level strategic planning sessions with senior leaders across CitiService, Client Executives, Banking, Product, and other key relationship management teams. Your insights will shape the future direction of client service offerings. Accountable for Excellence: Own the end-to-end results of your functional area, meticulously tracking key performance metrics against ambitious goals. Manage resources, identify and mitigate risks, and lead the development and adherence to robust control frameworks. Forward-Thinking Strategy: Drive short-to-medium term strategic planning for your function and cluster, navigating complex and variable challenges with significant potential impact. Your decisions will drive efficiency and enhance competitive edge. Expert Resolution & Innovation: Apply a comprehensive understanding of processes and procedures to resolve intricate issues beyond your immediate area and contribute to defining and upholding operational standards. Unyielding Integrity & Oversight: Champion risk management and ethical conduct. Assess risk in all business decisions to safeguard the firm’s reputation, clients, and assets by ensuring compliance with applicable laws, rules, and regulations. Qualifications Proven Senior Leadership (10+ years): A decade or more of experience in senior leadership, managing and inspiring teams in demanding environments. Exceptional Communication & Influence: Clear and concise written and verbal communication with the ability to influence diverse stakeholders at all levels. Strategic Acumen & Problem Solving: Ability to identify risks, diagnose root causes, and define tactical and long-term resolutions. Master Negotiator: Demonstrated negotiation skills with the ability to deliver challenging messages while maintaining productive relationships. Accountable & Results-Oriented: History of leadership with accountability for driving significant results and meeting demanding deliverables. Complex Decision-Making: Strategic thinker capable of high-impact decisions under pressure. Relationship Architect & Motivator: Ability to forge strong relationships and engage stakeholders across teams. Education Bachelor's degree or equivalent experience Master's degree preferred Job Details Time Type: Full time Primary Location: Tampa, Florida, United States Primary Location Full Time Salary Range: $119,680.00 - $179,520.00 In addition to salary, Citi’s offerings may include incentive and retention awards. Citi offers benefits including medical, dental & vision coverage; 401(k); life, disability, and wellness programs; and paid time off. Availability of offerings may vary by jurisdiction, job level, and date of hire. Most Relevant Skills Please see the requirements listed above. Anticipated Posting Close Date Jun 05, 2026 Equal opportunity employer statement available upon request. #J-18808-Ljbffr