Regional Property Manager

Job Description

Job Description

Description:

The Regional Property Manager is responsible for the overall operational, financial, and physical performance of a portfolio of multifamily residential communities within The Galman Group. This position provides leadership and support to Community Managers, Assistant Community Managers, Leasing Professionals, and Maintenance teams while ensuring excellent customer service, strong occupancy, revenue growth, compliance, and asset preservation. The Regional Property Manager partners closely with senior leadership to develop and execute strategic business plans that maximize property performance and resident satisfaction.

Benefits Overview

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!

Job Duties & Responsibilities

• Oversee the daily operations of a portfolio of multifamily apartment communities.
• Ensure communities achieve occupancy, revenue, and resident retention goals.
• Conduct regular property inspections to evaluate curb appeal, asset quality, safety standards, and operational effectiveness.
• Develop and implement action plans to improve community performance and address operational challenges.
• Monitor market conditions and recommend pricing, leasing, and marketing strategies.
• Prepare, review, and manage annual operating budgets for assigned communities.
• Analyze monthly financial statements, variances, and performance metrics.
• Identify opportunities to increase revenue and control expenses.
• Monitor delinquency, concessions, bad debt, and collections activities.
• Ensure financial goals are achieved while maintaining service and quality standards.
• Recruit, train, coach, and develop Community Managers and site teams.
• Conduct performance evaluations and provide ongoing feedback and support.
• Foster a culture of accountability, collaboration, and resident-focused service.
• Ensure compliance with company policies, procedures, and performance expectations.
• Support employee engagement, retention, and succession planning initiatives.
• Promote exceptional customer service and resident satisfaction throughout the portfolio.
• Assist with escalated resident concerns and ensure timely resolution.
• Monitor online reputation management and resident feedback.
• Develop initiatives that improve resident retention and community engagement.
• Ensure compliance with Fair Housing regulations and all applicable federal, state, and local laws.
• Monitor adherence to company policies and operational standards.
• Conduct audits to ensure proper documentation and regulatory compliance.
• Partner with Maintenance leadership to address risk management and safety concerns.
• Ensure communities maintain a safe and attractive living environment.
• Review leasing trends and occupancy reports to identify opportunities for growth.
• Collaborate with marketing teams on advertising and outreach initiatives.
• Evaluate competitive market data and recommend pricing strategies.
• Monitor leasing effectiveness and provide coaching to property teams.

• Bachelor's degree in Business Administration, Property Management, Real Estate, or a related field preferred.
• Minimum of 5 years of multifamily property management experience.
• Minimum of 2 years of regional or multi-site management experience preferred.
• Proven track record of achieving occupancy, revenue, and operational goals.
• Strong understanding of multifamily housing operations and asset management principles.