Shift Lead I

La Verne, 2244 Foothill Blvd, LaVerne, CA 91750, USA Overview Our mission is to build healthier communities through human connection and kindness. We are reinventing the fitness industry by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members and for each other. You deserve an awesome job. You found it. Your New Role Pay Range: $19.50 - $21.73 / hour; based on experience. Hours: Responsibilities Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed Prepare and serve smoothies (at clubs with Chuze Blends) Support fellow Chuzers on operational best practices, policies, and training standards Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families Free MAX Chuze Fitness membership 401k Accrued time off and paid floating holidays* Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)* Health Savings Account (HSA) with employer contributions* Flexible Spending Account (FSA)* Discounts on all Chuze retail and Chuze Blends purchases Free First Aid/CPR and food handler certifications Engaging and dynamic work environment with growth opportunities *Available to Full-time Chuzers only. Your Skills & Qualifications High school graduate or equivalent 1+ years of experience in customer service Previous experience running shifts or leading a team Excellent communication and interpersonal skills Team-based mindset with the capacity to receive and deliver feedback Strong attention to detail and multitasking skills Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed Preferences Physical Abilities Ability to read, write, and communicate clearly in English Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements Ability to stand for extended periods Ability to operate a telephone, computer, and other standard office equipment Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed Due to the nature of this role, the selected candidate must be able to pass a criminal background check. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr