Front Desk Supervisor
PCH Hotels & Resorts
Job Description
Job Description
As a Front Desk Supervisor , you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.
Key Responsibilities:
- Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
- Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
- Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
- Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
- Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
- Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
- Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
- Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.
As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:
- Hotel, F&B, golf, and retail discounts throughout the company properties
- Worldwide travel discounts through Marriott
- Tuition reimbursement to continue your education or professional development
- And much more!
Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"
Vacancy posted 13 days ago
Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Birmingham, AL vacancy
$17.5 per hour
...Front Office Supervisor $17.50/hour As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. Youll assist in training and guiding front desk staff, handle guest...SuggestedContract workWork at officeLocal areaFlexible hoursShift workAfternoon shift$13 per hour
Join The Joint ChiropracticAre you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative...SuggestedWork at officeThe Joint Chiropractic
Birmingham, AL4 days ago- ...Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager... ...- Experience interacting with the public via phone or the front desk - Experience ordering and maintaining documents -...SuggestedFull timeFlexible hours
Contact Government Services, Llc
Birmingham, AL14 hours ago - ...Front Office Manager Job Duties, Minimum Qualifications (Month/Years Experience, Skills, Special License, Etc): Professional Experience... ..., friendly courteous and efficient hospitality at the Front Desk Respond to all guest requests, problems, complaints and/or...SuggestedImmediate startFlexible hoursShift workNight shift
Tru by Hilton
Vestavia Hills, AL2 days ago $68k - $70k
Front Office Manager $68K to $70K + benefits As the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations...SuggestedContract workWork at officeLocal areaFlexible hoursAfternoon shiftHyatt Regency Birmingham - The Wynfrey Hotel
Birmingham, AL3 days ago- ...Front Office Manager RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over... ...check rooms inventory; ensures accurate cash handling at the Front Desk; maximize room revenue and occupancy by reviewing daily statuses...Immediate startFlexible hoursShift workNight shift
Springhill Suites Colonnade
Birmingham, AL2 days ago - ...Front Office Manager The Front Office Manager leads the health center's front office team and owns day-to-day front office operations, working in coordination with the practice's clinical and administrative leadership. Schedule: Monday-Friday 7:45 AM - 5 PM Benefits...Full timeWork at officeLocal areaMonday to FridayShift workDay shift
- ...Drury Hotels - 3510 Grandview Parkway - Responsibilities: Oversee front desk/guest service operations; Assist management with supervising front desk staff; Train guest service team members; Ensure courteous, efficient guest service; Respond to inquiries/complaints with...
Drury Hotels
Birmingham, AL1 day ago $19 per hour
...starting at $19 an hour. Basic Function & Job Duties: Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels' policies and procedures are consistently communicated and followed...Live inWork at officeImmediate startFlexible hoursNight shiftDrury Hotels
Vestavia Hills, AL14 hours ago- ...Full-Time Guest Service Supervisor Old Overton Club, located in Vestavia Hills, AL, is pleased to announce an excellent career opportunity for a Full-Time Guest Service Supervisor. We are seeking a driven individual who is eager to learn, contribute, and grow within...Full time
Troon Golf
Birmingham, AL1 day ago - Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call (***) ***-**** or email ****@*****.***. ...
Drury Hotels
Birmingham, AL1 day ago - ...hospitality leader to join our team as Rooms Manager! The Rooms Manager is responsible for overseeing the daily operations of the Front Office, Housekeeping, and related departments to ensure the highest level of guest satisfaction. This role focuses on maintaining...Work at officeFlexible hours
Ascent Hospitality
Birmingham, AL14 hours ago - Birmingham, Alabama Moonlighter R253638 Location: 1024 Montgomery Hwy, Birmingham, Alabama 35216 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to...Work at officeLocal area
U-Haul
Birmingham, AL4 days ago - ...school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree... ...Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form,...Full timeWork experience placementLocal areaImmediate startAfternoon shift
Marriott
Birmingham, AL8 days ago - U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation...Part timeWork at officeLocal area
$17.25 per hour
...processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: Leading with integrity, honesty and fostering teamwork in an engaged and inclusive...Full timeFlexible hoursShift workNight shiftKohl's
Birmingham, AL4 days ago- Birmingham, AL, USA | Birmingham | Salary | 70,000.00 per year Opportunity for monthly bonus | Full Time | 401K, Medical, Dental, Vision, Paid time off Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our...Full timeWork at officeWeekend workAfternoon shift
Million Air
Birmingham, AL3 days ago - Senior Manager, Private Client Tax Join a Team Where Your Impact is Valued and Your Growth is Nurtured!The KPMG Private Client tax team is a rapidly expanding and integral part of KPMG's wider tax practice. We are seeking an exceptional Senior Manager in the Midlands to...Local areaImmediate start
- The Hall & Kay way… it’s a people thing.At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test...Full timeContract workWork at office
- Customer Analytics ManagerAlabama Power Company - Customer SolutionsThis position will be located at APC Corporate Headquarters in Birmingham, ALPOSITION SUMMARYThe Customer Analytics Manager is responsible for leading the Alabama Power Company (APC) Customer Analytics ...Relocation package
$83.8k - $125.9k
We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. JOB DESCRIPTIONLocation RequirementThis position is open only to candidates who can work in one of the following approved locations:Blue...Full timeWork at office- Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build...Work at officeWeekend workAfternoon shift
Million Air
Birmingham, AL14 hours ago - The Center for Pain is seeking a Front Desk Representative to greet patients, manage appointments, and support our healthcare team. This role emphasizes empathetic communication, confidentiality, and efficient patient flow in a busy clinical setting. Candidates should...
$14 per hour
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world...Full timePart timeWork at officeMonday to Friday$100k
Are you ready?As an Account Manager, you will be the point person on key accounts. We will count on you to service these key accounts and solicit new business to maximize profitability. You will position Graybar as the primary supplier of electrical, communications, and...Full timeFlexible hoursNight shift- Media Sales Account ExecutiveWVTM, the NBC affiliate in Birmingham, AL is looking for an Account Executive. An Account Executive sells advertising to local businesses and negotiates impressions and rates with ad agencies. You will also solicit new businesses to advertise...Local areaFlexible hours
$71k - $119k
DescriptionThe Elevator Pitch Our mission is to help make places safer for people to live, work, learn, and play. Evolv aims to help organizations detect potential threats, mitigate risk, and enhance safety using AI-powered security solutions with robust insights. As a ...Full timeLocal areaFlexible hoursNight shiftWeekend work- Job ID: R231103Posted: 2026-08-05Location: KS - Overland Park; Charlotte Piedmont Center (NC037); Birmingham - Brock (AL112); Midland - Little Rock Bldg (AR003); Dallas Innovation Center - Luna Rd (TX270); PNC Dallas (TX135)Type: Full timeCountry: United States of AmericaCompany...Full timeContract workTemporary workPart timeWork experience placementWork at office
$304.7k - $384.8k
...posting may be removed earlier if the position is filled or if a sufficient number of applications are received.Meet the TeamWe are the front line of security within the US Air Force as Cisco / Splunk trusted partners to our federal customers and guardians of the mission....Full timeTemporary workLocal areaImmediate startFlexible hours- CAC Group, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry’s best talent with deep...Full timeWork at officeNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!
Related searches
- hotel front desk manager Birmingham, AL
- front office manager Birmingham, AL
- front desk supervisor Birmingham, AL
- front office supervisor Birmingham, AL
- front desk coordinator Birmingham, AL
- front desk manager Birmingham, AL
- receptionist front desk Birmingham, AL
- medical office front desk Birmingham, AL
- medical screener reception technician Birmingham, AL
- reception Birmingham, AL