Regional Operations Manager

Regional Operations Manager – Ground Transportation This role was developed to support the Travel Ancillary Services in implementing its goals & objectives. The manager will be responsible for assisting with ground transportation logistics and services within and between the 16 FIFA World Cup 26’ Host Cities within USA, Mexico, and Canada. High demand clients and good conflict resolution are key to this role, as well as it requires strategic planning, strong leadership, and the ability to manage complex logistics on a large scale. Playing a critical role in providing superior guest experience for a seamless and enjoyable World Cup, he/she will be responsible for moving significant quantities of people between cities and countries in a timely manner to ensure safety and on-time delivery. It is also envisioned that this role will encompass the operational delivery of specific airport transfers. The position is hybrid-based with significant travel expected across the assigned Region’s Host Cities, especially in the lead-up to and during the tournament and reports to the Senior Manager, Logistics and Ground Transportation. The ideal candidate must be flexible and adaptable, pay attention to details, drive for efficiency and effectiveness, possess critical thinking, and have strong and demonstrated problem-solving skills. He/she will have deep experience in travel/tourism, specifically in ground transportation of large groups of people. Duties & Responsibilities Liaise with internal stakeholders (Sales, Hospitality, IT) to ensure transportation services align with customer expectations. Support the Senior Manager in strategic planning, readiness assessments, and event-time operations. Ensure proper service level agreements are in place with 3rd party vendors covering all pre-boarding ground services throughout a region within the 16 FIFA Host Cities. Ensure all safety processes and provisions are met or surpassed by internal and external activities through proper service agreements and approved policies. Assist with management of fleet vehicle inventories required by Agents and Customer bookings. Serve as the escalation point for Field Operations Coordinators and TMC Central Command Center managers in your region, resolving service disruptions and ensuring client satisfaction. Oversee regional transportation delivery by managing and supporting a network of Field Operations Coordinators and vendor partners across multiple cities. Act as a liaison for data reporting and database management of ground transportation within the Tour Operating System. Identify potential risks and develop contingency plans to mitigate transportation service disruptions. Act as regional lead in the event of transportation-related incidents or emergencies. Monitor contracts with attention to milestones and deadlines. Conduct invoicing control and prepare financial reports. Manage and mentor a team of Field Supervisors assigned to Host Cities in the region. Travel regularly to Host Cities for quality assurance, staff training, and venue coordination. Use recovery steps to respond to dissatisfied clients. Experience, Education and Skills, Knowledge, and Abilities Qualifications / Experience Associate’s Degree and/or Bachelor’s Degree in Hospitality, Tourism, or a related field preferred. 5+ years of logistics or operations management experience at a managerial level. Experience managing remote teams and coordinating across multiple cities. Deep knowledge of ground transportation operations and regulations. Skills & Abilities Demonstrated leadership skills. Experience working with varying client groups at major tournaments or events (preferred). High energy, self-starter mentality. Comfort working in fast-paced environments. Strong project management and communication skills. Strong critical thinking and problem-solving abilities. Fluent in English; bilingual is a plus. Detail-oriented and well-organized. Proficient in MS Office (Teams, SharePoint, Excel, Word, PowerPoint, Visio & Project), planning tools, and online collaboration platforms. Understanding of Tour Operating systems. Strong conflict resolution and interpersonal skills; able to communicate effectively with multicultural colleagues and partners. Willingness to travel 25%+ during peak periods. Ability to work flexible hours including evenings, weekends, and holidays. Physical Requirements Office setting with regular vendor site visits. 20–30% travel (higher during early operational phases). Prolonged sitting and computer use. Ability to walk long distances and navigate large venues. Ability to lift up to 25 pounds as needed. Conduct site walks at airports, stadiums, and hotels. Ability to access various departments across locations. Benefits and Salary Expectations Featured Benefits Medical Insurance Dental and Vision Insurance Paid Time Off 25 Vacation Days 5 Sick Days Base Salary Expectations $80,000 per year Location Office setting in Miami, Florida with regional travel. This role is open to individuals with the legal right to work in the United States. We do not offer visa sponsorship or facilitate visa transfers. Beyond Hospitality Group Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics. #J-18808-Ljbffr