Sales Associate - Full Time

Job Details Job Location: Brookville Store - Brookville, PA 15825 Position Type: Full Time Salary Range: $10.75 - $10.75 Hourly Job Shift: Any Job Category: Retail - Sales Purpose To sell merchandise offered by the Goodwill Store to individuals through the use of exceptional customer service, display techniques, knowledge of the quality, characteristics, and merit of the merchandise and approved sales techniques. Essential Functions Customer Service Promote a friendly and welcoming environment for all customers at all times. Project a friendly, positive, and professional demeanor throughout the work day. Greet all customers as they enter the store in a positive and professional manner. Treat all customers equally with respect and kindness. Maintain a positive, team‑oriented relationship with fellow associates and supervisors. Actively greet and engage all customers while performing work duties. Assist customers in determining location and selection of desired merchandise. Immediately cease all work duties to assist customers. Answer all phone calls promptly and in a pleasant and professional manner while using the approved script. Maintain store cleanliness, organization, and layout to promote a pleasant and safe shopping experience for all customers. Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude; seek supervisor assistance if unable to personally resolve the issue. Consistently monitor customer checkout times and provide prompt aid to expedite transactions. Process friendly, efficient, and accurate cash register transactions, focusing exclusively on the customer. Count change back to every customer. Thank every customer for their purchase and for supporting the Goodwill Mission. Merchandise Management Display merchandise in the correct manner. Distinguish colors to assist customers in coordinating merchandise and arrange displays. Make customers aware of reasons to buy items such as quality, style, usefulness, and condition. Timely and efficient stocking of clothing/wares, etc. Prepare merchandise for proper stock rotation. Promote safe conditions for all customers and staff; perform proper fire safety procedures. Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor. Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor. Assist in loading/unloading of Goodwill trucks. Prepare required daily sales reports and make daily bank deposits. Perform physical duties including standing for long periods, using hands and arms, pushing or pulling; lift up to 25 pounds unassisted, 50 pounds assisted. Training & Operations Assist management with the training of volunteers/trainees. Assist in loading/unloading of Goodwill truck. Cross‑train in other areas as needed. Other related duties as directed by the Store Manager or Assistant Manager. Duties and Responsibilities Follows the policies and procedures and special instructions set down by the President and CEO of Goodwill Industries and the senior retail leadership. Investigates and reports unsatisfactory conditions in the store to appropriate leadership, following the chain of command. Reports customer complaints to appropriate leadership, following the chain of command. Qualifications High school graduate or equivalent preferred; on‑the‑job training provided. Must possess and consistently demonstrate excellent customer service skills. Good work habits, including acceptable attitude and punctuality; must respond appropriately to supervision. Understanding of how to approach a customer, demonstrate merchandise, basic knowledge of fashion, style, color, quality, and use of accessories. Basic knowledge of household goods, purpose, and community buying habits. Ability to adapt to a potential high‑volume/high‑stress situation. Adequate physical endurance to work at industrial standards. Must be able to lift up to 25 pounds unassisted and 50 pounds assisted. Benefits Benefits after 90 days include: agency‑paid life insurance and vision insurance, vacation, sick, holidays, and eligibility to participate in group health and dental programs with biweekly copay. EOE. #J-18808-Ljbffr