Assistant General Manager

Job Title: Assistant General Manager

Location: 1652 Goodman Road W Horn Lake, MS 38637

Compensation: $17.00 - $19.00

Worker Type: Employee

Time Type: Full time

FULL-SERVICE REWARDS:

• 401K plan w/ company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• DailyPay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

GEAR UP FOR YOUR ROLE:

Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.

HOW YOU WILL DRIVE SUCCESS:

Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.

They will also coach and execute excellent customer service while creating an exceptional guest experience.

Set a positive example as a leader while building team engagement and efficiency.

They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.

Ensure our quality control measures and processes are followed consistently

Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives

Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.

Provide clear and detailed direction to the team consistently

Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)

Provide guidance and mentoring to the automotive technicians and CSA's

Perform opening and closing duties when the General Manager (GM) is off

Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need

Leads daily team huddles and store meetings.

Setting the direction for achieving the business goals

Manages inventory and product order that meets the business need

Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests

Assist guests with their questions and needs. In-person, electronically, or via the telephone

UNDER THE HOOD: WHAT YOU'LL NEED:

One to three years of retail management experience; Professional automotive experience is not required.

Must have exceptional oral and written communication skills

Is a proven leader that possesses the ability to inspire and motivate diverse groups of people

Has sound business sense and a comprehensive understanding of the retail industry

Can analyze, comprehend, and recommend financial objectives that help increase sales and service results

Demonstrate a positive, helpful attitude as well as professional conduct and appearance always

Enjoys and is energized by a fast-paced, flexible, high-performance retail environment

Has a \"Guest First\" mindset

You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Must be able to stand on your feet on hard surfaces like concrete or metal

Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes

Must be able to lift and move work-related items up to 50 pounds

Perform all other duties as assigned or needed.

Must be at least 18 years of age

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

BUILD YOUR FUTURE WITH A JIFFY LUBE CAREER

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