Inbound Business Account Representative

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

Sparklight , a Cable One brand, is growing our team of Business Inbound Sales Representatives - Interim Work From Home. You will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most.  

We are open to hiring remote if we find the right talent in Phoenix, AZ.

What you will do to contribute to the company's success  

• Answers inbound calls from current customers requesting services to be removed or disconnected and works to retain Sparklight services and gross revenue on each transaction.  

• Listens with empathy to build rapport with the customer.  

• Identifies issues and offers resolutions using creative sales techniques.  

• Achieves monthly key metrics and high call quality through call flow structure, persuasive skills, and adherence to schedules.  

• Accurately and efficiently inputs orders using multiple order entry programs.  

• Maintains current knowledge and understanding of competitors’ offers in order to provide our customers beneficial offers with Sparklight .  

Qualifications  

• At least six months previous experience in customer service will set you up for success in this position. Call center experience is a plus!  

• A proactive approach - some customers require a little 'push' to commit - be persistent even after a hard refusal/rejection.  

• We are looking for outgoing individuals! Be able to direct conversations and close sales.  

• Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.  

• The technology world never stops changing - be able to keep pace with the product improvements we’re providing our customers.  

• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.  

• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!  

• High school diploma or general education degree (GED).  

• Associate degree (A.A.) preferred, but not required.  

Core Competencies  

• Committed: Values each and every customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits  

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children)  

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)  

• Group Legal plan with Identity Theft Protection  

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Up to seventy-five dollars a month towards cable and internet services  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs  

• Advancement opportunities  

• Collaborative work environment  

We’re an Award-Winning Organization! 

• 2021-2023 Forbes’ “America’s Best Midsized Employers”  

Our Commitment  

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.  

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.  
 

Pre-hire Processes  

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.