Operations Analyst

The Operations Analyst serves as a senior analytical partner responsible for identifying customer churn risk, developing predictive insights, and delivering high‑visibility reporting that informs strategic decision‑making. This role blends advanced data analysis, operational performance monitoring, and executive‑ready storytelling to drive retention, operational efficiency, and customer experience improvements.Key ResponsibilitiesAnalyze customer data to provide ongoing reporting related to churn trends, at-risk accounts, product utilization, retention performance, and customer health indicators.Create and maintain executive-level dashboards, scorecards, and operational reports that provide visibility into key business metrics and risk patterns.Prepare and present data-driven insights and recommendations to ELT and senior leadership teams in a clear, concise, and visually effective manner.Partner cross-functionally with Client Success, Sales, Product, Finance, and Operations teams to gather reporting requirements and align on business priorities.Monitor trends and patterns within customer engagement, adoption, renewals, support activity, and operational performance to highlight areas of concern or opportunity.Translate complex datasets into actionable business insights that support strategic planning and operational decision-making.Ensure accuracy, consistency, and integrity of reporting across multiple systems and data sources.Support forecasting and operational planning activities through data analysis and trend reporting.Build and maintain reporting documentation, data definitions, and process standards.Assist leadership teams in evaluating business performance through KPI tracking and operational analytics.Identify reporting efficiencies and opportunities to streamline data visualization and executive communication processes.QualificationsBachelor’s degree in Business, Finance, Analytics, Information Systems, Statistics, or related field preferred.5+ years of experience in operations analysis, business analytics, customer analytics, or related analytical roles.Strong experience with churn reporting, customer risk analysis, retention metrics, and operational performance reporting.Advanced proficiency in Excel and data visualization tools such as Power BI, Tableau, Looker, or similar platforms.Experience working with large datasets and multiple data sources.Strong presentation and storytelling skills with the ability to communicate insights effectively to executive audiences.Ability to synthesize complex information into concise executive summaries and recommendations.Strong attention to detail with exceptional organizational and analytical skills.Experience supporting SaaS, technology, or client success organizations preferred.Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, Totango, or similar tools is a plus.Core CompetenciesAnalytical problem‑solvingExecutive communicationData storytellingCross‑functional influenceOperational mindsetAttention to detailStrategic thinkingBenefits:Career growth opportunities in a diverse and supportive environmentCompetitive salary packagePrime office location (Ortigas – close to MRT, restaurants, banks)Hybrid working arrangement (2 days WFH)HMO coverage with 1 free dependent from day 1Free 24/7 gym access (Ortigas & Makati)20 days annual leave (including 5 convertible to cash)Additional benefitsAbout UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.Amazing growth requires amazing employees. Are you up to the challenge?We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! #J-18808-Ljbffr