Hybrid Consumer Loan Processor Compliance & Support

Locations Touhy-Oper Support Center 11545 W Touhy Ave Chicago, IL 60666, USA Hybrid Customer Service/Support Full-Time Requisition #: ASSOC001894 Description Manage the consumer loan application process, ensure documentation is complete, accurate, and compliant with regulatory standards. Collaborate across teams, including but not limited to internal and external partners to verify stipulations and support timely funding. Document exceptions to standard procedures to uphold operational integrity and support continuous improvement. Manage the full lifecycle of consumer loan applications, ensure required documentation is complete, accurate, and compliant with regulatory and internal policy standards maintaining ethics and privacy directives Analyze income verification documents and calculate income to validate loan eligibility and adherence to underwriting guidelines Investigate and resolve fraud alerts, credit bureau discrepancies, and membership identification issues, escalating potential risks appropriately. Exhibit an understanding of title perfection requirements to secure Alliant’s legal interest in loan collateral Provide support to loan consultants, underwriters, wholesale partners, and dealership representatives. Timely address inquiries related to loan status, documentation requirements, and processing timelines to resolve outstanding discrepancies and ensure a positive member experience Assist with home equity loan processing tasks when needed including flood certification, insurance verification, and property condition assessments Education & Years of Experience Minimum - High School or Equivalent Minimum - 2 years Direct or indirect consumer loan closing, processing, underwriting or related Typical hiring range: $41,900.00 to $59,400.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits Annual performance bonus Work from home up to 3 days a week Paid parental leave Employee discount programs Time off including paid personal and sick days 11 paid holidays *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer #J-18808-Ljbffr