Retail Store Manager

The Retail Team at the Smithsonian’s National Air & Space Museum on the National Mall in Washington DC is currently seeking an experienced Retail Store Manager who can maximize the GUEST experience, manage store operations, and meet financial goals by ensuring excellent products, services and experiences within their store location. Our Retail Store Managers focus on people, process, and performance - managing teams focused on complex product and receiving practices, with the most distinguished levels of customer service. Key duties include the following: Manage your store to ensure all operations are consistent with the Smithsonian culture, our world-class customer service focus, and visual and merchandising standards. Drive sales through customer service, strategic store operations, and effective merchandising and inventory management. Ensures ongoing product training with staff on sales technique and product knowledge. Strategically plan and allocate store resources (payroll, staff, merchandise) to maximize store sales and profitability and reduce inefficiencies. Recruit, train and coach a knowledgeable and motivated store sales team. Model, coach and teach your team to deliver exemplary customer service and uphold our merchandising and operational standards. Ensure compliance to all guidelines involved with safety, loss prevention, inventory control and cash handling procedures. Qualifications/Requirements: Bachelor’s degree from a four-year college or university, and 2 to 4 years related retail management experience in specialized guest service retail environments, or an equivalent combination of education and experience. Demonstrated leadership skills for problem solving, communicating, motivation and driving positive team culture. Solid experience managing all aspects of a retail store (Sales and Customer Service Leadership, Inventory Management, Human Resources Management, Merchandising). Passion for providing and modeling superior service; Experience with clientele based selling environments. Proven leadership skills by building trust, credibility and partnership with supervisors, direct reports, and museum partners. Demonstrated ability to effectively build, motivate, and supervise a diverse staff. Solid experience with cash management, inventory management, and POS cash register systems. Experience interpreting, analyzing and utilizing retail sales data and metrics. Ability to communicate effectively at all levels within the organization. Must be able to work a flexible schedule, including nights, weekends and holidays, in order to meet the ever-changing needs of a dynamic retail business. Must bring a reputation for conducting themselves with integrity, both personally and professionally. Knowledge of Microsoft Office Suite. Salary: Up to $65k Annually, commensurate with experience We offer excellent benefits, commuting expense assistance, and a fun and dynamic work environment. The Smithsonian Institution is an Equal Opportunity Employer . We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: Join us in "Inspiring Generations through Knowledge and Discovery." Local candidates preferred – no relocation assistance provided. Final candidate selection will be contingent on the successful completion of a pre-employment background check and subsequent background investigation for a position designated as Low Risk. Selectee will be required to serve a one-year probationary period and participate in Direct Deposit for salary payment. This is not a federal position.Candidates must be US employment eligible without sponsorship. #J-18808-Ljbffr