Helpline Counselor

Working Hours: Full Time, weekends required, with two (2) weekdays off (to be assigned). AM schedule (7:00am-3:30pm), Evenings (3pm-11:30pm). This schedule is a general guideline and will vary based on need. About Us We are a compassionate organization dedicated to supporting the empowerment journey of diverse Parents, Children and Youth though Evidence-Based Programs that ensure diversity, equity, inclusion, and belonging. We offer a safe space for parents, caregivers and their children and youth to receive emotional support, guidance, and resources to help them navigate personal concerns. Learn more about Parents Anonymous®: Learn more about the CA and National Parent & Youth Helplines: | Position Overview Parents Anonymous® Inc. is looking for an enthusiastic, caring, and compassionate Helpline Counselor with a Masters Degree in Social work, Marriage and Family Therapy, Psychology, or Counseling and a valid and active registration with the BBS. You will be trained to deliver Parents Anonymous® Evidence-Based Programs to support diverse Parents, Children & Youth. Experience with Parents is a must as well as crisis situations. You will be providing trauma-informed emotional support to diverse Parents, Children and Youth through calls, texts, and live chats on the California or National Parent & Youth Helpline® . Trained counselors who answer the Helpline utilize Evidence-Based Parents Anonymous® therapeutic processes and engage in empathy, share self-calming and mindfulness techniques, help Parents, Children and Youth of any age build their support system, and connect them to weekly free Parents Anonymous® Groups and other services. We believe that Asking for Help is a Sign of Strength® . Creating a judgment free and safe space with no blaming and shaming is essential to providing Evidence-Based support to address trauma, stress, anxiety, and any crisis or personal issue. If you are passionate about Strengthening Families and care deeply about the well-being of Diverse Parents, Children & Youth you would be a great fit for Parents Anonymous® Inc. Parents Anonymous® Inc. provides Clinical Supervision for ACSWs, AMFTs and APCCs upon the completion of successful 90 days of employment. Key Responsibilities Utilize Parents Anonymous® Evidence-Based therapeutic processes to respond and assist Parents, Children and Youth through phone/texts/chats on the CA and National Parent and Youth Helpline® and document interactions in the assigned database. Provide emotional support and locate appropriate resources in response to their issue or concern. Address crises like suicidal ideation, child and elder abuse and neglect with the support of your assigned supervisor and VP of Clinical Services. Utilize a caller database to collect and document calls and outcomes. Document scope of issues and results of calls/text/live chats in database. Attend all required training and weekly clinical supervision. Implement all Parents Anonymous ® policies and procedures. Maintain confidentiality of all services provided. Engage in outreach initiatives to agencies/organizations to increase engagement of Parents, Caregivers, Children and Youth in Parents Anonymous programs. Perform other duties as assigned. Qualifications Must possess a Master’s Degree in Social Work, Marriage and Family Therapy, Psychology or Counseling from an accredited graduate school. Must be fully registered with the Board of Behavioral Sciences with at least 1,000 hours towards your license. Bilingual in Spanish and English preferred and other languages spoken is a plus. Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus. Must have a minimum of 1-2 years working in social services with Parents and/or Youth. Must have a minimum of 1-2 years of individual or group counseling. Must have well-developed computer skills. Patient learner, high intelligence, passionate, open to feedback, and team player Willingness to be flexible to fulfill the requirements of the position Must be culturally responsive, responsible, and able to seek assistance from supervisor when crises arise. Must embrace the 4 Therapeutic Processes of Parent Anonymous ® including Mutual Support, Parent Leadership, Shared Leadership®, and Personal Growth and Change. Attend 80 hours of Comprehensive Training In Person Must have a smartphone Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus Must have a valid driver’s license, car insurance, and reliable transportation [to commute to the assigned office (and travel locally for outreach / as needed)] [Basic / Well-developed] computer skills with proficiency in Microsoft Excel and the Microsoft Office Suite; familiarity with databases or project management software preferred Strong [analytical,] communication, [community] relationship-building, organizational, and time management skills Ability to manage multiple tasks, follow written procedures, and meet deadlines consistently Ability to work independently and as part of a collaborative team in a fast-paced environment. Ability to handle sensitive information with confidentiality and discretion Commitment to the Vision, Mission, Goals, and Best Practices of Parents Anonymous® Inc. #J-18808-Ljbffr