Retail Store Manager

Store ManagerPosition at Cash America Pawn$ 25.68 - $ 29.03 per hour + Monthly Store Performance BonusWe're looking for an experienced Store Manager to lead our team! If you enjoy developing employees, driving business results, creating exceptional customer experiences, and building a high-performing team, this could be the opportunity for you.As a Store Manager, you'll oversee all aspects of daily store operations, including team development, customer satisfaction, inventory management, asset protection, and financial performance. You'll lead by example, coach employees for success, and help drive growth while working with a wide variety of merchandise, including jewelry, electronics, tools, and more.Why You'll Love Working HereCompetitive hourly payMonthly bonus opportunities based on store performanceGreat hours — most stores open 9AM–6PM; many closed SundaysEarned Wage Access available after day 2Employee discounts starting day oneMedical, Dental, Vision, Life & supplemental benefits (eligibility required)Vacation & Sick/Personal time based on tenure and applicable state/local requirements401(k) auto-enrollment after 6 months (age requirements apply)Tuition reimbursement opportunities for eligible employeesWhat You'll DoLead all aspects of daily store operationsDeliver exceptional customer service and promote a customer-focused cultureRecruit, hire, train, coach, and develop team membersDrive sales, loan, and profitability goalsAnalyze business results and implement action plans to improve performanceManage inventory, merchandising, and store presentation standardsOversee asset protection, cash handling, and operational complianceMonitor loan and buying transactions to ensure accuracy and integrityBuild customer relationships and support new customer acquisition effortsCommunicate goals, expectations, and performance objectives to team membersMaintain product knowledge across a wide variety of merchandise categoriesPerform other duties as assignedWhat We're Looking ForMinimum 21 years of age with a high school diploma, GED, or equivalent experience2+ years of management and customer service experience requiredRetail, sales, or multi-unit retail experience preferredStrong leadership, coaching, and employee development skillsExperience recruiting, developing, and retaining talentAbility to analyze business results and drive performance improvementsAbility to stand, walk, lift up to 50 lbs., and perform physical tasksFlexible retail schedule, including weekends and holidaysComfortable working with a variety of merchandise (firearms in FFL locations; certification provided)Strong customer service and communication skillsBasic computer and point-of-sale system proficiencyStrong organizational, problem-solving, and multi-tasking abilitiesWillingness to assist customers or retrieve merchandise from exterior areasBilingual applicants encouraged to applyBonus InformationStore Managers are eligible for monthly bonus opportunities based on overall store performance. Full details are provided during the interview process.Additional InformationThe above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.First Cash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.