Client Services Solutions Specialist

Client Services Solutions Specialist We value providing superior customer service and are committed to the successful operation of all systems and processes. The Client Services Solutions Specialist is an entry-level role responsible for providing day-to-day support to EVEXIAS partners and clients. This position serves as a key point of contact for answering questions, troubleshooting systems, and ensuring a positive client experience. This role is ideal for someone who enjoys helping others, learning technology-based systems, and growing within a client services or support environment. Key Responsibilities Respond to client support inquiries via email, online chat, and phone in a professional and timely manner. Walk clients step-by-step through troubleshooting and problem resolution. Assist clients with navigating EVEXIAS applications, systems, and platforms. Follow up with clients to ensure issues are resolved and service expectations are met. Escalate unresolved or complex issues to appropriate internal teams when necessary. Client Experience & Relationship Support Provide accurate information regarding EVEXIAS products, services, and systems. Serve as a positive representative of EVEXIAS, demonstrating professionalism, empathy, and integrity in all interactions. Support practice deactivation requests and other administrative client service tasks as assigned. Partner with internal teams, including Sales and Operations, to ensure smooth client onboarding and transitions. Systems & Process Support Assist clients with basic system configuration, troubleshooting, and maintenance. Help test and support updates to registration forms or internal systems as needed. Maintain accurate documentation of client interactions and resolutions. Skills & Qualifications High school diploma or equivalent required; associate degree or coursework in a related field preferred. Strong verbal and written communication skills. Basic understanding of computer systems and the ability to learn new technologies quickly. Ability to explain technical concepts in clear, simple, step-by-step instructions. Patient, friendly demeanor with strong listening skills. Commitment to providing exceptional customer service. Preferred Previous experience in customer service, help desk, call center, or client support (internship or entry-level experience acceptable). Familiarity with CRM systems, ticketing systems, or support platforms is a plus. Comprehensive Benefits Package Healthcare Coverage: Comprehensive health, dental, and vision insurance plans with company-subsidized premiums. Peace of Mind: 100% company-paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance. Retirement Savings: A 401(k) plan featuring a 4% company match to help you build for the future. Work-Life Balance: Generous Paid Time Off (PTO) so you can relax, recharge, and take care of what matters most. EVEXIAS Equal Employment Opportunity (EEO) Statement EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal, state, and local fair employment laws, ensuring equal employment opportunities for all employees and applicants. Employment decisions at EVEXIAS are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital or familial status, military or veteran status, citizenship status, creed, domestic violence victim status, caregiver status, or any other characteristic protected under applicable laws. This policy applies to all aspects of employment, including recruitment, hiring, training, compensation, benefits, promotions, transfers, terminations, and other terms and conditions of employment. EVEXIAS is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive. If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status, please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr Evexias