Automotive Service Advisor

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you're passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you. Why Join Shults Ford? We offer a supportive, team-oriented environment where your success is a priority. Comprehensive Benefits: 401(k) with company match Medical, dental, and vision insurance Paid time off (PTO) Birthday off with pay Company-paid life insurance Career Growth: Paid training and ongoing development Advancement opportunities within our dealership network Work Environment: Flexible scheduling Team-oriented culture Community involvement opportunities Modern Facilities: State-of-the-art equipment and tools Clean, professional work environment What You'll Do As a Service Advisor, you'll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience. Key Responsibilities: Greet customers promptly and professionally Listen to customer concerns and document vehicle issues accurately Provide detailed repair and maintenance estimates Clearly explain services, timelines, and costs Coordinate with technicians to ensure efficient workflow Maintain high Service Experience Index (SEI) scores Manage appointment scheduling and daily workflow Answer inbound calls and follow up with customers Build long-term customer relationships and promote retention What We're Looking For Qualifications: Strong customer service and communication skills Ability to multitask in a fast-paced environment Organized, detail-oriented, and professional demeanor Proven ability to meet performance and customer satisfaction goals Valid driver's license with clean driving record Preferred: Automotive service advisor or dealership experience Background in automotive service, sales, or customer-facing roles Leadership or team coordination experience What You'll Gain Competitive compensation with performance-based earning potential Career growth with a respected dealership group A supportive team that values your contributions Stability with a top-performing Ford dealership About Us Shults Ford is an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind. #J-18808-Ljbffr