Service Coordinator

Job Description

Job Description

Description:

Job Title: Service Coordinator Department/Group Service- Scales Reports to: Branch Manager Location: Varies Travel Required: No Level/Salary Range:

Position Type: Full, non-exempt Job Description Company Statement: Kanawha Scales & Systems

, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people. American Equipment was founded in 1969 and serves thousands of customers across a variety of end markets, including light & heavy industrial, automation, mining, public utilities, government, aerospace & defense, and energy.

Position Summary: The Service Coordinator plays a critical role in supporting our field service operations by scheduling, dispatching, and coordinating service activities for our team of scale technicians. This position ensures that customer requests are handled efficiently, service calls are completed promptly, and all necessary documentation is accurately maintained. The Service Coordinator acts as a liaison between customers, technicians, and internal departments, helping to uphold our commitment to quality service, workplace safety, and customer satisfaction. Strong organizational skills, attention to detail, and effective communication are key to success in this role.

Responsibilities: Field all service related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts Notify customers in advance to maintain our service schedules Maintain accurate records of service activities, including service requests, work orders, and client communication Allocate service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time Create jobs and schedule in ERP system to be ready be ready for technicians in the field Ensure proper pricing information is on job tickets so accounts receivable can be invoiced in a timely manner Process completed jobs to invoice customers Request PO’s from customers Order parts as needed Recording keeping, including ISO documentation, service records Track technician expenses Manage call out schedule

Qualifications: Required Skills/Abilities Strong communication and negotiation skills Attention to Detail Effective Multitasker Organized and able to handle heavy volumes and pressing deadlines Strong computer skills including ERP systems, Word, and Excel Education and Experience High school degree required Ability to work overtime as needed Service-related background Work Environment Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Position Type and Expected Hours of Work This is a full-time position; typical work hours and days are Monday through Friday, 7:00 a.m. to 4 p.m.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements: Notice of AI Use in Job Application Review

Kanawha Scales & Systems is committed to a fair, efficient, and consistent hiring process. As part of that process, we may use artificial intelligence (AI) to help our recruiting team organize, summarize, and analyze the information you provide, including your resume, application responses, and other materials you submit.

AI may be used to highlight relevant skills and experience and to compare your qualifications with the requirements of the role. These tools support our recruiters and hiring managers. They do not make hiring decisions. Every hiring decision is made by people on our team.