Digital Product Manager

Senior Digital Product ManagerAssignment DetailsEnd date: 12/31/2027 (highly likely to extend)Location: Hybrid, onsite 4 days/week in Austin, TXHours: Monday-Friday, 8 AM-5 PMAbout the Role Retail Digital defines, delivers, and manages the platforms and services behind the digital client interactions, aiming for experiences that are intuitive, efficient, and trusted. The team is seeking an analytical, organized, future-focused Senior Manager, Digital Product Management to support a strategic international digital initiative, leading the definition and delivery of client experiences across the authenticated website and the retail mobile app. The role maps the end-to-end client journey, identifies gaps and opportunities, and turns business, regulatory, operational, and technology needs into defined digital capabilities. It determines the systems, business rules, data, and functional requirements needed to enable the experience. Unlike a traditional product manager on a single product line or established scrum team, this role initially works across multiple teams and workstreams. As the initiative progresses, the individual may take product leadership of a dedicated delivery team. What You’ll DoLead discovery and requirements definition for a complex international digital initiative across authenticated web and mobile experiencesMap the end-to-end client journey across digital, operational, and servicing touchpointsIdentify experience gaps, opportunities, dependencies, and areas needing new or enhanced digital capabilitiesDefine the intended client experience: workflows, business rules, decision points, error handling, content needs, and exception scenariosTranslate business and client needs into detailed functional requirements for design and technology teamsDefine and document digital development scope: what is required, what is not, and which teams or platforms are affectedIdentify the backend domains, systems, services, data, and integrations needed to enable the experiencePartner with architecture and technology teams on feasibility, dependencies, implementation options, and sequencingWork with Legal, Compliance, Risk, business, operations, service, design, and technology partners so requirements are complete and properly reviewedPartner with UX design and research on intuitive web and mobile experiences for international clientsServe as the central digital product contact for the initiative, keeping participating teams aligned and resolving cross-domain questionsWork with project and program managers to define and track workstreams, milestones, dependencies, decisions, risks, and delivery readinessFacilitate working sessions that bring business, product, design, technology, and control partners together to resolve ambiguityCommunicate complex experience and technology considerations clearly to working teams and senior leadersSupport prioritization and tradeoff decisions based on client impact, business value, risk, feasibility, dependencies, and constraintsMaintain traceability from the client journey through business requirements, functional requirements, design decisions, and delivery scopeMonitor delivery against the defined experience and requirements, and flag gaps or deviationsPotentially provide product leadership for a dedicated scrum team (backlog, story refinement, prioritization, acceptance criteria, stakeholder alignment) as the initiative progressesAct as client advocate and digital experience SME through discovery, planning, and deliveryWhat You HaveExtensive experience leading the definition and delivery of complex digital experiences across responsive web and mobile appsStrong digital product management experience: discovery, journey mapping, scope definition, functional requirements, and delivery oversightExpert ability to turn client, business, operational, regulatory, and technology needs into detailed, actionable requirementsExperience evaluating end-to-end journeys across multiple product, platform, data, and operational domainsStrong understanding of how front-end experiences relate to backend systems, services, data, and business logicExcellent listening and analytical skills, able to uncover the intent behind stakeholder requestsStrong program management skills: tracking multiple workstreams, dependencies, decisions, risks, and deliverablesAbility to create structure in ambiguity and move cross-functional initiatives from discovery to deliveryAbility to influence decisions and build relationships across teams and levelsExperience collaborating with Legal, Compliance, Risk, technology, operations, service, design, and business partnersStrong written and verbal communication, from detailed requirements to concise senior-leader updatesExperience in Agile delivery models, partnering with or leading scrum teamsAbility to adapt as the initiative moves from discovery and planning into executionCuriosity, sound judgment, attention to detail, and quick learning of complex business and technical conceptsStrong organization and the ability to manage competing priorities with limited directionBasic QualificationsBachelor’s degree or equivalent professional experience7+ years in digital product management, product ownership, business analysis, or related roles5+ years defining or delivering complex digital experiencesExperience documenting detailed functional requirements, workflows, business rules, and acceptance criteriaExperience across multiple product, business, operational, and technology domainsExperience with responsive web and mobile app developmentExperience in Agile delivery modelsStrong project or program management experience, including cross-workstream dependency and risk managementPreferred QualificationsFinancial services, fintech, brokerage, investing, or another highly regulated industryInternational, global, or multi-market client experience workExperience working with Legal, Compliance, Risk, and regulatory partnersMapping complex client journeys with digital, operational, and servicing componentsDefining requirements across multiple backend systems, APIs, data sources, and enterprise platformsExperience leading a scrum team or serving as a senior Product OwnerJira and Confluence experience