Front Desk Agent/Guest Service/Retreat & Events Coordination

Interurban Suites Hotel

Soap Lake, WA

Job Description

Benefits:

Bonus based on performance
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Wellness resources

Benefits/Perks

Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Opportunity to support wellness retreats and special events

Job Summary
We are seeking a positive, friendly, and highly organized Front Desk Agent & Retreat Coordinator to provide exceptional service to our hotel guests and support our growing calendar of wellness retreats and onsite events.

This hybrid role combines traditional front-desk responsibilities with event coordination tasks, including guest communication, schedule management, vendor support, and ensuring that retreat groups have a seamless, memorable experience.

You will be the welcoming face of the resort and a key support partner for our retreat leaders and event hosts

Responsibilities

Monitor and maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards

Event & Retreat Coordination

Assist with scheduling and preparing retreat itineraries
Communicate with retreat leaders before and during their stay
Coordinate room blocks, special requests, and group checkins
Ensure event spaces are prepared and set according to retreat needs
Support vendors, facilitators, and instructors as needed
Track retreat details, attendance, and special accommodations
Provide onsite support during events to ensure smooth execution

Qualifications

Friendly, outgoing personality with a serviceoriented mindset
Familiarity with hospitality or event coordination preferred
Strong communication and organizational skills
Comfortable multitasking in a dynamic environment
Computer literacy and the ability to learn booking/event systems
Able to lift up to 30 pounds
Proficient in English; additional languages are a plus

Apply

Vacancy posted 19 days ago

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