Contract Performance Manager
GE Vernova - PROD
Portfolio Manager
Vernova Purpose GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
What Impact You'll Make As the Portfolio Manager, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.
Job Description What You'll Do As the Contract Performance Manager, you will:
- Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
- Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
- Be responsible for customer portfolio P&L and growth
- Establish contact to provide on-going technical and business support to assigned customers
- Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
- Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
- Be responsible for developing outage scope/communicating scope to Outage Field Services. Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
- Be responsible for managing the Outage 360 process and processing of Change Orders
- Lead direction for all emergent/forced outage resolution
- Organize pre-outage, post-outage and outage milestone meetings
- Be responsible for all customer invoicing/credit memo processing
- Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
- Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
- Be responsible for selling all flow-type services including Parts, Outage Field Services, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
- Manage Digital and Total plant solutions agreements and coordinate with functional groups
What You'll Bring (Basic Qualifications) Bachelor's Degree from an accredited University or College (OR an Associate's degree from a college or a High School Diploma / GED with 7 years of experience in a power generation industry. Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
What Will Make You Stand Out Bachelor's Degree preferably in a technical / engineering degree ie. Mechanical, Electrical Experience planning and executing outages. Strong quality background with Black Belt certification Strong leadership, financial and commercial skills Team leader in a dynamic, energetic and proactive environment Experience working with customer leadership teams Demonstrated communication & organizational skills Strong oral and written communication skills Strong interpersonal skills
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes
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