Customer Care Coordinator III

PGT Innovations | Part of MITER Brands Location: Tampa, FL Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m. Pay Grade: $19.00 - $22.00 (based on experience) Customer Care Coordinator III This senior-level role manages complex warranty and non-warranty inquiries, coordinates replacement parts and field service, and serves as a trusted liaison between customers and internal teams. The ideal candidate operates with a high level of ownership, product knowledge, and customer advocacy. MITER Brands—home to Milgard, MI Windows & Doors, and PGT Innovations— is one of the nation’s largest manufacturers of vinyl windows and patio doors. We’re proud of our commitment to quality, safety, and continuous improvement, and we’re looking for team members who share that mindset. Responsibilities Serve as a primary point of contact for builders, contractors, distributors, and homeowners, managing customer relationships with confidence and professionalism. Handle complex and escalated warranty and non‑warranty inquiries, including replacement parts ordering and claim validation. Demonstrate strong ownership, seeing customer issues through from initial contact to resolution. Open, manage, and track Field Service requests, including assigning and scheduling technicians. Collaborate cross‑functionally with field service, sales, plant operations, and engineering to resolve product, order, or service issues. Communicate clearly to explain solutions, set expectations, and provide timely follow‑up. Maintain strong organizational skills with attention to detail while managing multiple priorities in a fast‑paced environment. Adopt a flexible, solutions‑oriented approach when faced with changing priorities or challenging customer needs. Commit to delivering a positive customer experience and supporting continuous improvement initiatives. Qualifications High school diploma or equivalent required; some college coursework preferred. Two to three plus years of customer service experience, preferably in manufacturing, building materials, or a construction‑related environment. Prior experience supporting windows, doors, millwork, or similar products strongly preferred. Comfort handling high‑volume phone and email communication, including multi‑line phone systems. Proficiency in Microsoft Word and Excel; experience with ERP or CRM systems is a plus. Ability to work independently while also contributing effectively within a team environment. What We Offer Three comprehensive medical plan options Prescription, dental, and vision coverage Company‑paid and voluntary life insurance Supplemental hospital indemnity, critical illness, and accident insurance Company‑paid short‑term and long‑term disability Paid time off (PTO) and paid holidays 401(k) retirement plan with company match Employee Assistance Program Teladoc telehealth service Legal and identity theft protection Pet insurance and tuition reimbursement Team member discount program and yearly wellness clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal‑opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #J-18808-Ljbffr MITER Brands