National Field Service Technician - US Remote

Summary

Reporting to the Service Manager USA, Our Client is looking for a driven and passionate National Field Service technician to join our Field Service Team. You will drive their exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. In this vital role, you will be traveling (up to 100%) through airports in the United States, demonstrating your strong technical skills by helping to prevent problems with their machines and resolve problems. Additionally, you are required to live near a major airport to facilitate efficient travel and ensure timely responses to service needs.

Why should you join this team?

At Our Client company, they work together to create life-changing technology. They value your unique skills and abilities and invite you to join the team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. They offer a competitive compensation and benefits program, and an opportunity to grow!

Responsibilities:

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building positive relationships.

Basic Qualifications:

• High School Diploma or equivalent with a minimum 3-5 years’ experience in troubleshooting and repair.
• Meet daily service needs at assigned sites and locations.
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Assist with new installations when the need arises.
• Able to schedule work based on field needs.
• Exceptional at managing time and able to complete assigned small field projects.
• Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems.
• Professional attitude and be customer focused.
• Possess excellent communication skills, both written and oral, to document detailed reports.
• Thorough follow up skills are a key responsibility and expectation of this job.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check
• Ability to safely and successfully perform the essential physical functions of the job.
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 100% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.
• Up to 100% domestic travel required, some International travel possible.

Preferred Qualifications:

• Certified trade training in the areas of electronics, mechanics, maintenance, or relevant military background.
• Prior experience in Field Service role supporting Imaging & Detection products.

Benefits:

• 401K with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• Continuous Education Pathways.
• You will be joining a passionate, driven and diverse global team!