Collections Specialist

Make banking a Fifth Third better® We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION Working under close supervision, verifies work completed on incoming invoices from various vendors and has invoices processed for payment. Monitors Mortgage and Consumer billing inboxes and gains approval for any fee request over Investor or Bank allowable limits. Reviews and processes incoming checks or wires through the Default Lockbox. Monitors funds within Default unapplied buckets, reviews Charge Off Reports and processes Charge Offs if appropriate. Specialist must follow Investor, departmental and legal guidelines and is required to utilize multiple systems. Responsibilities may include handling confidential or restricted information requiring the individual to maintain confidentiality. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues while ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES & RESPONSIBILITIES Reviews incoming Invoices from multiple vendors for different lines of business to insure that billed items were accurately assessed. Decisions and processes incoming invoices by approving for payment or denying payment. Gains approval for any fee request over Investor or Bank allowable limits. Posts funds to Default accounts as needed. Creates and maintains reports as needed and distributes them to management or third-party vendors when required. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES None MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED High school diploma or equivalent. Minimum two years general office, accounts receivable/payable, or the equivalent education/experience. Excellent oral and written communication skills. Strong attention to detail. Solid mathematical skills. Good knowledge of PC's, Microsoft Office Products including Outlook, Excel, Word and internet functions. Systems experience with Ice LoanSphere/Director is a plus. Annual Compliance and Regulatory Certifications as required by Fifth Third Bank. Professional maturity and ability to work in a team environment while maintaining confidentiality. WORKING CONDITIONS Normal office environment with little exposure to dust, extreme temperatures. Noise level is moderate. Extended viewing of CRT screen. Repetitive keystroke movements. Overtime as required. Default Specialist I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. LOCATION Cincinnati, Ohio 45227 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust. #J-18808-Ljbffr