Branch Operations Flex Manager

Job Description

Job Description

About Marquette Bank

If making an impact is important to you, you belong with the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities!

Come be a part of something bigger at Marquette Bank.

Founded by John F. McCarthy in 1945, the bank has been committed to providing financial services to meet the savings and borrowing needs of southwest Chicagoland. We have continued to grow and are proud to be a modern neighborhood bank with 20 branch locations to serve our customers and communities.

  Pay Range: $ 22.50 - $24.00  plus $2.00/hour additional compensation for flex position

Flex positions are required to have a flexible schedule and the ability to travel to multiple branches as scheduled.

The pay range is based on consideration of criteria such as required qualifications, experience, education and skills. Marquette Bank reserves the right to offer the selected applicant a salary commensurate with the applicant’s qualification, experience, education and skills.

Position Summary:

The Branch Operations Manager Officer is responsible for the day-to-day teller operations of the branch. This position ensures customers are served promptly and the department balances at the end of each business day. The Branch Operations Manager Officer must utilize knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions as well as coordinate and oversee the implementation of Bank programs. 

Essential Duties and Responsibilities:  

• Exercise the usual authority of a leader concerning the implementation of communication of corporate policies, programs and objectives related to the staffing, training, performance, promotions and career development of staff members. The emphasis is to ensure a customer focused staff that is compliant
• Directly supervise the teller and senior teller staff
• Complete the scheduling process of tellers
• Approve teller transactions
• Open and close of the branch
• Balance all aspects of the branch such as cash, cash advance, vault, discipline, training & development and motivation of staff
• Research and resolve teller differences
• Perform the employee evaluation process for the teller department
• Perform teller functions when not directly supervising
• Evaluate and focus on the strengths and weakness of the teller staff and provide ongoing training and coaching
• Conduct daily/weekly operations meetings with staff
• Attend regularly scheduled meetings with Branch Sales Coordinator
• Work with the Branch Sales Coordinator to ensure attainment of the branch sales goals
• Communicate, support and participate in outboard sales events
• Provide timely reports and accurate monitoring of relevant data
• Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.

Knowledge/Abilities/Experience and Training Required:  

• High school graduate or equivalent required 
• Previous experience in teller work direction in the teller department and banking experience
• High level of customer service skills
• Ability to remain current in product knowledge, Bank promotions, and system operations
• Must be versatile and possess excellent communication skills to interact with employees and customers
• Knowledge of all security procedures pertaining to alarm systems, and pertaining to security
• Thorough knowledge of vault balancing and ATM balancing
• Ability to inspire confidence, trust and respect
• Willing to further education in banking
• A self-motivated, detailed individual with a thorough knowledge of the teller operations and the senior teller operations 

Physical Demands:

The physical demands described here are representative of those that must be met by employees in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to remain in a stationary position 
• Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Employee is regularly required to operate a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).
• Employee may need to constantly position themselves in the office in order to retrieve files from upper and lower drawers.
• Employee in this position frequently communicates with staff and clients and must be able to exchange accurate information in these situations.
• Employee may need to frequently lift and/or move up to 50 pounds.
• Employee specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment/Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

We Care About You.  Marquette Bank’s total rewards package , for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus. Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account. Available rewards may vary by location, job level, employment status, and years of service. To learn more about our rewards package, please visit: -us/benefits. 

Equal Opportunity Employer/Vet/Disability