Lodging Operations Manager

Primary Job Description

The Reservation Manager is responsible for scheduling, supervising and managing Glacier Outdoor Center’s reservation office. Reservations should be geared toward proper activity and accommodation placement with an emphasis on total guest satisfaction.

Reports to

Brandon Gonski – General Manager of Inside Operations

Primary Responsibilities

• Learn all of Glacier Raft Company’s products and services
• Answer phones and emails in Glacier Outdoor Center’s call center and make reservations
• Hire, train and manage reservation staff
• Create and manage schedule for reservation staff
• Set up and coordinate large group trips and special events
• Update reservation binder with current information
• Keep accurate records of Glacier Raft Company gift certificates
• Maintain and update accurate records of Glacier Raft Company multi-day trips and day trips
• Maintain fishing license binder
• Maintain 3 rd party listings on Get Your Guide, Viator, Booking.com, Expedia, and Groupon
• Ensure accuracy of trip check in paperwork and door code locks
• Pay fishing and overnight guides and issue fishing credits
• Work with lead guides on trip limits for the week
• Look ahead in reservation software to anticipate challenges and ensure accuracy
• Run rafting clinic at West Glacier KOA
• Set up, coordinate, and bill vendor accounts
• Set up schedules for trips and services in AdventureRes
• Check balance and load ATM in both Glacier Outdoor Center and Downtown Office
• Check reservation deposits for accuracy
• Order office supplies for both reservations and downtown office
• Check time clock to ensure accuracy of employee time

Education & Experience: High school diploma; BA preferred; experience supervising others required

Physical Ability: While performing the duties of this job, the employee is regularly required to type, talk, stand, walk, sit, bend, kneel, and lift, push or pull up 50 pounds. Must have valid driver’s license.